Academy Pensions Administrator - Jan 2027

Brightwell; Chesterfield; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Annual bonus 3-7%

25 days holiday (30 with service)

Pension contributions 15-17%

Life Insurance 8x salary

Health assessments

Health cash plan

Professional study support

Employee Assistance Programme

Wellhub wellness platform access

Free parking

Job summary

Brightwell's Pensions Academy Training Programme starts January 2027 and trains you to deliver a best-in-class administration service to our members in line with Brightwell’s procedures.

The programme lasts about 9–12 months, with office-based work Monday to Friday. On successful completion you are promoted to Pensions Administrator with salary increased accordingly, commencing a continued careers path within Brightwell.

Qualifications

• Strong numeracy skills
• Excellent verbal and written communication
• Ambitious and highly motivated to learn
• Ability to work under pressure to meet timescales
• Strong work ethic and attention to detail

Responsibilities

• Complete RTC hands-on learning with a buddy and demonstrate you can handle casework
• Achieve the APE qualification through dedicated sessions
• Develop pensions technical knowledge including calculations for the pension scheme
• Participate in Leadership Development focusing on relationship building and coaching
• Administer a wide range of casework types such as transfers, retirements, data and bereavements

Skills

Communication skills

Can-do attitude

Customer service

Numeracy

Deadline driven

Attention to detail

Adaptability

Tools

Microsoft Office

Job description

Join our growing company with a multi-award winning training programme!

Our next Academy starts in January 2027

The Opportunity

Brightwell's Pensions Academy Training Programme will equip you with the knowledge, skills and experience to deliver a best-in-class administration service to our members, all in accordance with Brightwell’s service contracts and agreed administrative procedures. The programme will enable you to serve members confidently and competently, and administer a wide range of casework types, including transfers, retirements, data, and bereavements processes.

The Academy programme comprises the following four elements:

• Route To Competency (RTC): Hands on learning groups of processes, with a "buddy", enabling you to demonstrate successfully completing casework on your own.
• Award in Pensions Essentials (APE): Dedicated training sessions to equip you with complementary knowledge and insight to achieve this Pensions Management Institute accredited qualification.
• Pensions Technical: Dedicated training sessions focussing upon the technical pension’s knowledge and insight, including calculations, required for the pension scheme.
• Leadership Development: You will participate in our soft skills development programme focusing on relationship building, active listening, change management, performance and coaching.

Offering a salary of £26,300, it takes approximately 9-12 months to complete the programme, during which time you will be office based Monday to Friday. Once you have been successfully signed off for all programme requirements, you will be promoted to the role of Pensions Administrator and your salary increased accordingly!

Who are we looking for?

We are looking for people who are ambitious, highly motivated to learn and commercially minded. Candidates must have a strong work ethic and high levels of numeracy, as well as an ability to work under pressure to achieve timescales without compromising quality.

Essential Experience/Skills/Attributes:

• Strong communication skills, both written and verbal
• Can do approach
• Passionate about excellent customer service
• Strong numeracy skills
• Ability to work to deadlines
• Basic IT skills (use of Microsoft office)
• Good attention to detail
• Ability to adapt to change in a fast-paced working environment

What should you expect in the process?

If shortlisted, you will be invited to attend a face-to-face interview, prior to your interview, you will be asked to undertake some basic research on a topic and to discuss your findings in the interview.

If you are successful, you will be enrolled onto the next Pensions Academy Training Programme intake and will start your career with Brightwell in January 2027

Brightwell

Brightwell's Pensions Academy Training Programme won the 2023 Learning, Development & Talent Retention Pinnacle Award hosted by the Pensions Management Institute and the 2023 Training Scheme of the Year hosted by the Professional Pension's Rising Star Awards.

We are the primary service provider providing fiduciary management services, member services, operational and secretariat services to the BT Pension Scheme (BTPS) and the complete pensions administration service to the Mineworkers Pensions Scheme (MPS) - two of the largest defined benefit pension schemes in the UK. Brightwell also provides fiduciary management services to the defined benefit section of the EE Pension Scheme (EEPS).

Why Brightwell?

As a Brightwell colleague, you will enjoy a competitive salary, hybrid work practices, professional development, career development, and a great benefits package including:

• Annual performance bonus of 3-7%
• 25 days holiday (increasing to 30 with service) plus bank holidays.
• A pension with 15-17% employer contributions (depending on age).
• 8 x salary Life Insurance.
• Generous family friendly policies, including up to 26 weeks full pay (maternity, adoption and paternity leave)
• Free health assessments.
• Health cash plan.
• Professional study support.
• Employee Assistance Programme and free Wellhub wellness network platform access.
• Free parking.