Pensions Administrator

Brightwell; East Midlands; On-site; GBP 29,000 - 32,000; Full time

Benefits offered by this job

Bonus up to 7%

25 days holiday

Pension contributions

Life insurance

Family-friendly policy

Health assessments

Health cash plan

Study support

Employee assistance

Free parking

Job summary

Brightwell in Derby, Derbyshire, is recruiting a Pensions Administrator to join our growing team.

You will provide best-in-class service to pension scheme members, process casework, and maintain administration systems. We offer £28,715 for 36 hours or £31,905 for 40 hours per year, plus bonus and a strong benefits package.

Qualifications

• Minimum two years' experience of DB pension administration.
• Up-to-date understanding of UK pension legislation.
• Excellent communication skills and adaptability.
• Experience in a professional, customer-focused environment.
• Progress towards or achievement of a pensions industry qualification.
• Experience with pension software products.

Responsibilities

• Provide best-in-class service to pension scheme members, communicating in writing and verbally, processing casework accurately.
• Maintain and update pension administration systems to ensure accuracy of information and entitlements.
• Contribute to the team with ideas for continuous improvement and better member experience.
• Document work processes and support other Member Services colleagues.
• Assist with one-off projects.

Job description

Join Our Team as a Pensions Administrator

Location: Derby, Derbyshire

Salary: £28,715 for a 36-hour contract, or £31,905 for 40 hours, plus bonus.

Brightwell continues to experience significant growth, and our new office location reflects this momentum. We're now looking to appoint a Pensions Administrator to be part of this exciting development.

Are you passionate about pensions and providing high-quality service? Would you be keen to work in an exciting, growing, award-winning business in a highly supportive environment? If so, we want to hear from you! Due to growth and our ongoing development plan, we are seeking Defined Benefit (DB) pension administrators to join our dynamic team.

What you'll do:

• Provide a best-in-class service to pension scheme members, communicating with them both in writing and verbally, processing casework accurately in accordance with scheme rules and pensions legislation.
• Maintain and update relevant pension administration systems or databases to ensure accuracy of information and corresponding benefit entitlements.
• Proactively contribute to the team and share ideas for continuous improvement, with a focus on both removing waste and providing a better member experience.
• Document work processes and provide support to the other members of the Member Services teams.
• Assist with one-off projects

This role would suit someone with:

• A minimum of two years' experience of DB pension administration or equivalent capability.
• Up to date understanding of relevant UK pension legislation.
• Excellent communication skills, with the ability to adapt approach to different audiences and situations.
• Experience of working in a professional, customer focussed environment providing high levels of service.
• Achievement of or progress in achieving a pensions industry qualification.
• Experience in pension software products.

Why Brightwell?

As a Brightwell colleague, you will enjoy a competitive salary, hybrid work practices, professional development, career development, and a great benefits package including:

• Annual performance bonus of up to 7%.
• 25 days holiday (increasing to 30 with service) plus bank holidays.
• A pension with 15-17% employer contributions (depending on age).
• 8 x salary Life Insurance.
• Generous family friendly policies, including up to 26 weeks full pay (maternity, adoption and paternity leave)
• Free health assessments.
• Health cash plan.
• Professional study support.
• Employee Assistance Programme and free Wellhub wellness network platform access.
• Free parking.

Building an inclusive work environment:

Brightwell is committed to developing and maintaining an inclusive culture, ensuring that behaviours, working practices, and policies promote fair treatment and access to development opportunities for every colleague. We value the benefits a diverse workforce can bring and want Brightwell to be a place where all colleagues can thrive, feel that they belong, are valued, and contribute to our success. This is underpinned by Brightwell's RISE corporate values: Responsible, Impactful, Supportive & Expert.