Pensions Administrator

Brightwell; Cutthorpe; Híbrido; GBP 29.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual bonus up to 7%

25 days holiday + bank holidays

Pension contributions 15-17%

8x salary Life Insurance

Health assessments

Health cash plan

Study support

Wellhub wellness platform

Free parking

Descripción de la vacante

Brightwell is recruiting a Pensions Administrator in Derby to join a growing, award-winning team. The role focuses on DB pension administration, accurate casework, and exceptional member service, with a hybrid working model and a competitive benefits package.

You will handle member communications, maintain pension systems, and support process improvements while contributing to a high-performing team. A relevant qualification is preferred.

Formación

• Two years' DB pension administration experience or equivalent.
• Up-to-date knowledge of UK pension legislation.
• Excellent communication and customer-focused service.
• Experience with pension software products.
• Pensions industry qualification is desirable.

Responsabilidades

• Provide best-in-class service to pension scheme members, written and verbal communication, and casework in line with rules and legislation.
• Maintain and update pension administration systems to ensure accurate entitlements.
• Contribute to team improvements and share ideas for better member experience.
• Document processes and support other Member Services colleagues.
• Assist with one-off projects.

Conocimientos

DB pension administration

Pension legislation

Communication skills

Customer service

Pension software

Educación

Pensions industry qualification

Herramientas

Pension software

Descripción del empleo

Join Our Team as a Pensions Administrator

Location: Derby, Derbyshire

Salary: £28,715 for a 36-hour contract, or £31,905 for 40 hours, plus bonus.

Brightwell continues to experience significant growth, and our new office location reflects this momentum. We're now looking to appoint a Pensions Administrator to be part of this exciting development.

Are you passionate about pensions and providing high-quality service? Would you be keen to work in an exciting, growing, award-winning business in a highly supportive environment? If so, we want to hear from you! Due to growth and our ongoing development plan, we are seeking Defined Benefit (DB) pension administrators to join our dynamic team.

What you'll do:

• Provide a best-in-class service to pension scheme members, communicating with them both in writing and verbally, processing casework accurately in accordance with scheme rules and pensions legislation.
• Maintain and update relevant pension administration systems or databases to ensure accuracy of information and corresponding benefit entitlements.
• Proactively contribute to the team and share ideas for continuous improvement, with a focus on both removing waste and providing a better member experience.
• Document work processes and provide support to the other members of the Member Services teams.
• Assist with one-off projects

This role would suit someone with:

• A minimum of two years' experience of DB pension administration or equivalent capability.
• Up to date understanding of relevant UK pension legislation.
• Excellent communication skills, with the ability to adapt approach to different audiences and situations.
• Experience of working in a professional, customer focussed environment providing high levels of service.
• Achievement of or progress in achieving a pensions industry qualification.
• Experience in pension software products.

Why Brightwell?

As a Brightwell colleague, you will enjoy a competitive salary, hybrid work practices, professional development, career development, and a great benefits package including:

• Annual performance bonus of up to 7%.
• 25 days holiday (increasing to 30 with service) plus bank holidays.
• A pension with 15-17% employer contributions (depending on age).
• 8 x salary Life Insurance.
• Generous family friendly policies, including up to 26 weeks full pay (maternity, adoption and paternity leave)
• Free health assessments.
• Health cash plan.
• Professional study support.
• Employee Assistance Programme and free Wellhub wellness network platform access.
• Free parking.

Building an inclusive work environment:

Brightwell is committed to developing and maintaining an inclusive culture, ensuring that behaviours, working practices, and policies promote fair treatment and access to development opportunities for every colleague. We value the benefits a diverse workforce can bring and want Brightwell to be a place where all colleagues can thrive, feel that they belong, are valued, and contribute to our success. This is underpinned by Brightwell's RISE corporate values: Responsible, Impactful, Supportive & Expert.