Academy Course Coordinator (NETA)

NHS Jobs; Tees Valley; On-site; GBP 24,000 - 30,000; Full time

Job summary

NHS Jobs in Tees Valley seeks an experienced administrator to coordinate educational programmes across the Northern Endoscopy Training Academy (NETA) and to act as a central point of contact for learners, faculty and stakeholders.

You will handle learner registrations, course logistics, data management and reporting, with occasional travel for regional activities. The role requires excellent organisational and communication skills and NHS admin experience.

Qualifications

• Essential NHS administration knowledge and processes.
• Experience working in a multi-disciplinary team.
• Ability to build effective relationships with stakeholders.
• Good understanding of office management procedures.
• Proficient in MS Office (Word/Excel/Outlook/Teams).
• Organise workload and meet deadlines.
• Excellent verbal and written communication.
• Experience with records, databases and electronic filing.
• Numerate with data presentation and reporting skills.
• Handle sensitive and confidential information properly.

Responsibilities

• Coordinate planning, organisation, and delivery of educational programmes and events across the NETA.
• Act as central contact for learners, faculty, Course Directors, and stakeholders.
• Support course planning, scheduling, resource needs and delegate management.
• Coordinate learner registrations, bookings, payments, communications, and certificates.
• Provide admin support at courses, meetings and events, including travel when required.
• Arrange venues, equipment, catering, accommodation and materials.
• Collect and analyse learner/faculty feedback and produce reports.
• Maintain quality assurance records to support NHS and JAG standards.
• Prepare reports, presentations and performance data for meetings.
• Contribute to continuous development of Academy programmes and processes.

Skills

NHS administration knowledge

Stakeholder management

Communication skills

Data handling and analysis

Organisational skills

Independent working

Education

NVQ Level 3 in Business Administration

GCSE English and Maths (grades 4/C or above)

Microsoft Office proficiency (Word, Excel, Outlook, Teams)

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Job description

Please see the full job description and person specification document(s) attached for main responsibilities of the role.

Core Functions

• Coordinate the planning, organisation and delivery of educational programmes, training courses and events across the Northern Endoscopy Training Academy (NETA) Act as a central point of contact for learners, faculty, Course Directors, Regional Training Centre Leads and key stakeholders.
• Liaise with Course Directors and faculty to support course planning, scheduling, resource requirements and delegate management.
• Coordinate learner registrations, bookings, course payments, communications, joining instructions, training records and certificate issuing, ensuring data is accurate and maintained in line with relevant policies.
• Provide administrative and operational support at courses, meetings and events across the region, including occasional travel where required.
• Coordinate course logistics, including venues, equipment, catering, accommodation and course materials as required.
• Collect, collate and analyse learner and faculty feedback, producing reports and summaries to support evaluation and continuous improvement.
• Maintain quality assurance processes and records to support compliance with Academy, NHS and JAG standards.
• Support the preparation of reports, presentations and performance data for Academy meetings, boards and stakeholders.
• Contribute to the continuous development and improvement of Academy programmes, processes and learner experience.

Person Specification Knowledge & Skills

• Essential Knowledge of NHS administration, structures and processes.
• Ability to work within a multi-disciplinary team.
• Ability to build effective working relationships and work in partnership with a wide range of internal and external stakeholders.
• Good understanding of administrative and office management procedures.
• Proficient in the use of Microsoft Office applications, including Word, Excel, Outlook and Teams.
• Ability to organise and prioritise a varied workload, meeting competing deadlines.
• Excellent verbal and written communication skills.
• Experience of maintaining accurate records, databases and electronic filing systems.
• Numerate and analytical skills with the ability to present complex data and construct comprehensive reports.
• Ability to handle sensitive and confidential information appropriately.
• Good attention to detail and a high level of accuracy.
• Ability to work independently and use initiative within agreed procedures.
• Effective problem-solving and organisational skills.
• Understanding of data protection, confidentiality and information governance requirements.

Qualifications & Training

• Essential Educated to NVQ Level 3 in Business Administration (or equivalent qualification) or equivalent experience in an administrative role.
• GCSE Grade 4/C or above (or equivalent) in English and Mathematics.
• Competent in the use of Microsoft Office applications, including Word, Excel, Outlook and Teams.

Experience

• Essential Experience of working in an administrative, coordinator or business support role.
• Experience of organising and coordinating meetings courses and events including preparing agendas, taking minutes and maintaining action logs.
• Experience of managing and maintaining electronic records, databases and filing systems.
• Experience of working with a range of stakeholders and providing effective customer service.
• Experience of prioritising and managing a varied workload to meet competing deadlines.
• Experience of using Microsoft Office applications, including Word, Excel, Outlook and Teams.
• Experience of interpreting and collating data to produce high quality reports using spreadsheets and presentation software.
• Experience of financial systems, raising requisitions, receipting and invoicing.
• Experience of handling sensitive and confidential information appropriately.
• Experience of coordinating activities, events, projects or programmes, ensuring effective communication with participants and stakeholders.

Personal Attributes

• Essential Excellent organisational skills with the ability to prioritise a varied workload.
• Strong interpersonal and communication skills.
• Ability to work independently and as part of a team.
• Professional, approachable and customer-focused manner.
• Ability to build effective working relationships with a wide range of stakeholders.
• Flexible and adaptable to changing priorities.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Accurate and methodical with a strong attention to detail.
• Ability to work with minimal supervision Act as a role model Ability to travel occasionally across the North East and Yorkshire region as required to support Academy activities, meetings and events.
• Flexible approach to working arrangements to meet the needs of the service.