Administrative Officer (ES)

North West Ambulance Service NHS Trust; Salford; On-site; GBP 22,000 - 26,000; Full time

Job summary

North West Ambulance Service NHS Trust in Salford is seeking a proactive Administrator to support frontline ambulance services and patient care. You will be responsible for payroll, rostering and maintaining staff records in a fast-paced environment.

You will coordinate meetings, take minutes, manage filing systems and generate reports for operational leaders, while safeguarding confidential information. The role offers varied duties and the chance to work closely with station teams.

Qualifications

• Level 3 qualification in Business Admin or working towards.
• Proficient in the full Microsoft Office suite.
• Experience in minute taking and data reporting.
• Excellent written and verbal communication.
• Ability to handle confidential information.
• Ability to multitask in a busy environment.

Responsibilities

• Complete payroll and workforce rostering daily, weekly, monthly.
• Monitor annual leave and mandatory training compliance.
• Coordinate meetings and take accurate minutes.
• Maintain filing systems and secure data handling.
• Produce reports and maintain workforce data.
• Provide admin support to stations and management teams.

Skills

Administrative experience

IT skills

Organisational skills

Communication skills

Confidentiality

Attention to detail

Teamwork

Education

Level 3 Business Admin qualification

Microsoft Office qualification

General business administration knowledge

Tools

Microsoft Office

Job description

We are looking for an organised, proactive and highly motivated individual to join our team as an Administrator. This role provides an excellent opportunity to contribute to the effective running of frontline ambulance services and support the delivery of high-quality patient care across the sector.

You will be a confident communicator with excellent organisational and IT skills, capable of building positive working relationships with colleagues at all levels. You will handle sensitive and confidential information with discretion, whilst delivering high-quality administrative support in a fast-paced operational environment. In this varied and rewarding role, you will support Sector and Group leadership teams with a wide range of administrative responsibilities. These include workforce rostering and payroll administration, maintaining staff records, producing reports, coordinating meetings, taking minutes, monitoring annual leave and training compliance, and supporting station administration activities. No two days are the same, making this an ideal role for someone who enjoys variety and thrives in a busy environment. In return, you'll join a supportive team committed to working together, being at our best, and making a difference for our people, patients and communities.

Please be aware that the location for this role does not have step-free access. Candidates who may be affected by this should contact the Recruiting Manager.

Main duties of the job

Key Responsibilities:

• Complete daily, weekly and monthly administrative processes, including payroll administration and workforce rostering.
• Monitor annual leave, mandatory training compliance and workforce development requirements to support operational readiness.
• Coordinate meetings and produce accurate, professional minutes, ensuring actions and outcomes are recorded and communicated effectively.
• Maintain comprehensive filing and record-management systems, ensuring information is managed securely and in accordance with organisational policies.
• Produce reports and maintain workforce data to support informed decision-making by operational leaders.
• Provide administrative support to stations and operational management teams, responding to enquiries in a professional and timely manner.

About us

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed. We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Job responsibilities

What You'll Bring:

• Previous administrative experience within a busy and fast-paced environment.
• Experience in workforce rostering, payroll administration and employee records management.
• Strong IT skills, including proficiency in Microsoft Office applications such as Word, Excel, Outlook and Teams.
• Excellent attention to detail and a commitment to producing accurate, high-quality work.
• Strong organisational skills and the ability to manage competing priorities and meet deadlines.
• Excellent written and verbal communication skills.
• The ability to build effective working relationships with colleagues and stakeholders.
• A proactive approach, with the ability to work independently and as part of a team.
• A commitment to maintaining confidentiality and handling sensitive information appropriately.

Visa sponsorship is not possible for this role for either candidates or existing employees. This role does not meet the eligibility criteria for Skilled Worker/ Health and Care Worker visas as set out at gov.uk. Graduate visa holders should have no expectation of long-term employment through sponsorship. Additionally, your visa conditions and validity period must allow you to work in the role in question and for a suitable period to allow training and execution without requiring sponsorship.

Please ensure that you have read and understood the job description and person specification before applying.

Please be aware that the location for this role does not have step-free access. Candidates who may be affected by this should contact the Recruiting Manager.

Qualification and Knowledge

• Level 3 qualification in Business Admin or willingness to work towards.
• Qualification in Microsoft office.
• Qualification in general business administration or willingness to work towards.
• Computer literacy with competency using the full Microsoft Office package and strong keyboard skills.
• Effective verbal and written communication skills, displaying tact when dealing with sensitive issues.
• Organisational and planning abilities to effectively prioritise work.
• Ability to multitask, switching between a range of activities.
• Demonstrates initiative and able to work without close supervision.
• Attention to detail to ensure accuracy.
• Able to work well under pressure and meet deadlines.
• Numerical data analysis ability for production of reports.
• Understands the importance of and ability to maintain confidentiality at all times.

Experience

• Substantial administrative support experience within a complex organisation.
• Experience supporting the preparation of complex data-based reports.
• Experience in the maintenance of information systems and databases.
• Minute taking.
• Organising events, conferences and meetings.

Values and Behaviours

• Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable.

Values and Behaviours

• Being at our best - professional and adaptable and takes pride in work.
• Making a difference - act with compassion, kindness and integrity towards everyone.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.