Academic Services Administrator: Student Records

Gedu; Manchester; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Annual leave 25d

Public holidays 8

Pension scheme

Tuition reimbursement

Cycle to Work

Workplace Nursery

Techscheme

Perks discounts

Wellbeing centre

Referral bonus

Performance bonus

Job summary

GBS is seeking an Academic Service Administrator in Manchester (On-Site) to provide vital academic operations support within the Registry. You will interface between faculty, students, and institutional success, ensuring smooth administrative workflows in a fast-paced higher education environment.

You will support staff across Academic Services, handling records, enrolment, assessment boards, and confidential information while meeting deadlines and KPIs.

Qualifications

• Higher Education experience and student-focused approach.
• Strong IT skills with MS Office (Excel, Word, Outlook).
• Excellent communication skills via email and phone.
• Vigilant attention to detail.
• Ability to work well as part of a team.
• Capable of working under pressure to deadlines.
• Willing to travel between GBS sites and occasional travel off-site.
• Experience handling confidential or sensitive information under GDPR.

Responsibilities

• Process student withdrawals, interruptions, and cancellations within KPIs.
• Update the Student Record System daily with accurate data.
• Support Enrolment activities for all partners.
• Assist with administration for Assessment Boards.
• Handle queries from academic and Professional Services colleagues and students via phone, letter, email and in person.
• Input board outcomes into the Student Records System.

Skills

Customer-focused

MS Office

Excellent communication

Attention to detail

Team player

Work under pressure

Travel flexibility

Data confidentiality

Education

Higher Education experience

Job description

GBS is seeking an Academic Service Administrator in Manchester (On-Site) to provide vital academic operations support within the Registry. You will interface between faculty, students, and institutional success, ensuring smooth administrative workflows in a fast-paced higher education environment.

You will support staff across Academic Services, handling records, enrolment, assessment boards, and confidential information while meeting deadlines and KPIs.