Above Ground Triage Engineer

Yorkshire Water; City of Westminster; Hybrid; GBP 40,000 - 54,000; Full time

Job summary

A regional water company in the UK is seeking an Above Ground Triage Engineer to join its Triage, Planning and Scheduling team. This hybrid role involves managing work requests through SAP while ensuring compliance with safety and quality standards. The successful candidate will need strong analytical and communication skills, along with a background in engineering within wastewater or clean water environments. A competitive salary, annual bonuses, and various benefits are offered.

Benefits

Competitive salary (£40,168 - £53,557)

Annual incentive bonus (up to £1,000)

Attractive pension scheme (up to 12% company contribution)

25 days annual leave plus bank holidays

Extra wellness day

Health cash-plan scheme

Cycle-to-work scheme

Gym membership discounts

Qualifications

• Strong analytical and problem-solving skills are crucial for the role.
• Experience with SAP to interrogate and process jobs is anticipated.
• Previous customer-facing role experience is needed for effective communication.
• Ability to thrive under pressure and manage workloads effectively is important.

Responsibilities

• Monitor and manage work requiring triage via the new SAP S4 system.
• Prioritize and route MEICA work effectively to reduce demand.
• Ensure compliance with safety and quality requirements before routing.
• Develop clear plans of work based on routine requirements.

Skills

Strong analytical and problem-solving skills

Experience with SAP

Excellent customer service skills

Proficiency in Microsoft Office 365

Excellent verbal and written communication skills

Ability to work under pressure

Highly organised with attention to detail

Knowledge in engineering work within wastewater and clean water

Education

NVQ Levels 1-3 or City & Guilds Levels 1-3, BTech National Diploma, ONC/HNC or equivalent

Job description

This role will initially be based in Bradford but our office will move to Leeds Valley Park in Summer 2026, so you will be based there in the future, with a hybrid working arrangement in place – a mix of office and home working. We work 3 days in the office per week.

Work type: This is a temporary fixed‑term opportunity for 12 months, with the potential for it to become a permanent role. Working full time 37 hours per week between a working window of 8:00 am–6:00 pm Monday‑Friday.

We have an exciting opportunity for an Above Ground Triage Engineer to join the Triage, Planning and Scheduling team at Yorkshire Water and be part of help to provide the best service to our customers.

What we do

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this. We look after communities, protect the environment and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year.

We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity. New environmental legislation, unprecedented levels of investment and changing expectations from customers mean that this is an exciting time to discover opportunities within the water industry.

The Triage, Planning and Scheduling team is a key part of how we plan to meet the changing expectations of customers and regulators. This is a key role in supporting our Above Ground Maintenance Modernisation, moving towards a more efficient, holistic and proactive approach to maintenance.

Where you fit in

As our Above Ground Triage Engineer, you will be:

• Monitoring and managing work requiring triage, primarily via the new SAP S4 system, and processing based on priority.
• Validating, prioritising and routing MEICA (Mechanical, Electrical, Instrumentation, Control & Automation) work effectively to reduce bad demand.
• Ensuring that the information provided meets safety & quality requirements and is accurately prioritised before routing to the next step in the process.
• Identifying whether the work required is routine, building a clear plan of work.
• Developing your own understanding of the waste and clean operations of Above Ground assets through on‑the‑job learning and utilising technical expertise to make appropriate course‑of‑action decisions and challenging and influencing stakeholders.
• Driving excellent standards and performance in health and safety, risk management and control of work, including adherence to all company Management Procedures.
• Ensuring compliance with the Yorkshire Water Safety Policy by developing and maintaining a personal safety profile.
• Making decisions on appropriate prioritisation of work across the proactive maintenance and reactive workbasket, considering the implications of these decisions on operational risk.
• Reviewing maintenance jobs against risk and capacity, and making decisions about the most effective use of resources and the impact of not completing work, driving value for the whole asset maintenance lifecycle.
• Ensuring a detailed resource plan to enable efficient scheduling effort.
• Applying jeopardy management to the maintenance workbasket, identifying where jobs require intervention, and representing the triage team in company escalations.
• Upskilling colleagues through diagnostic questioning and coaching.

What skills & qualifications you will need

Strong analytical and problem‑solving skills.

Experience with SAP to interrogate and process jobs.

Excellent customer service skills and previous experience of working in a customer‑facing role, with the ability to influence, negotiate and challenge when required.

Proficiency in Microsoft Office 365.

Excellent verbal and written communication skills.

Ability to work under pressure and previous experience managing day‑to‑day reactive workloads.

Highly organised with good attention to detail.

Previous experience working in operational teams at Yorkshire Water or in the wider utilities sector.

Knowledgeable in engineering work within wastewater and clean water environments, and how it interacts with engineering maintenance projects.

Understanding of Operational Health & Safety and Yorkshire Water Life‑Saving Rules and Management Procedures.

Knowledgeable of asset faults, diagnostic questioning and potential means of repair/restoration.

Hard‑working, team‑player, displaying role‑model behaviours and ensuring self‑development.

NVQ Levels 1‑3 or City & Guilds Levels 1‑3, BTech National Diploma, ONC/HNC or equivalent in a relevant engineering subject (desired).

Benefits

• Competitive salary (£40,168 – £53,557) depending on experience.
• Annual incentive bonus (up to £1,000).
• Attractive pension scheme (up to 12 % company contribution).
• 25 days annual leave plus bank holidays.
• Extra wellness day.
• Life assurance cover of 4 times pensionable salary.
• Health cash‑plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
• Retail savings scheme.
• Online GP service.
• Cycle‑to‑work scheme.
• Gym membership discounts and many more.

Recruitment Process

Closing date: 4 January 2026.

If successful, you will be required to undergo pre‑employment checks that will include a Basic Disclosure Check via a Third‑Party Company prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter‑Terrorist Check or Security Check clearance. All our roles are subject to a medical questionnaire, and further medicals when required.

We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible. If you have an accessibility need, disability or condition that requires changes to the recruitment process, please include this information in your application and we will discuss any reasonable adjustments required.

Please upload an up‑to‑date copy of your CV along with a covering letter outlining your relevant experience for the role.