AACCC Administrator

Frimley Health NHS Foundation Trust; Oxford; On-site; GBP 24,000 - 30,000; Full time

Job summary

Frimley Health NHS Foundation Trust is seeking an AACCC Administrator to join the central business administration team. The role provides essential support across Continuing Healthcare, CYPCC and Complex Care services and acts as a first point of contact for stakeholders including patients and NHS colleagues.

You will handle day-to-day administrative duties, coordinate meetings, manage correspondence, and help maintain accurate information across our systems.

Qualifications

• Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
• Demonstrable experience of working in an administrative/office environment and working with computerised data systems.
• Understanding of Confidentiality and Data Protection.

Responsibilities

• Provide day-to-day administrative support to the AACCC service and wider team.
• Respond to telephone, email and other enquiries in a professional and helpful manner.
• Organise meetings, prepare correspondence, letters, minutes and reports.
• Manage incoming and outgoing post and emails and support administrative activities.
• Input, maintain and retrieve information using computerised systems and support production of reports.

Skills

Organised

Good IT skills

Clear communicator

Initiative

Team player

Education

NVQ 3 or equivalent

Tools

Microsoft Office

Job description

Are you organised, approachable and looking for an administrative role where you can make a positive contribution to patient services?

Are you organised, approachable and looking for an administrative role where you can make a positive contribution to patient services?

We have an exciting opportunity for an AACCC Administrator to join our central business administration team, providing essential support across Continuing Healthcare (CHC), Children and Young People’s Continuing Care (CYPCC) and Complex Care services.

This is a varied role at the heart of the team. You’ll provide day-to-day administrative support to our clinical and business colleagues, respond to enquiries, coordinate meetings, manage correspondence and help maintain accurate information across our systems.

As an important first point of contact for the service, you’ll communicate with a wide range of people, including patients and members of the public, NHS colleagues, GPs, community teams, social services and care providers. You’ll therefore need a professional, helpful and confident approach to communication.

We’re looking for someone with administrative or office experience, good IT skills and the ability to organise and prioritise their workload. You’ll enjoy working as part of a team while also being confident using your own initiative.

If you’re positive, adaptable and keen to develop your administrative experience within a supportive NHS environment, we would love to hear from you.

Main duties of the job

As an AACCC Administrator, you will provide effective day-to-day administrative support to the AACCC service, helping our clinical and business teams deliver individualised commissioned services across Continuing Healthcare, Children and Young People’s Continuing Care and Complex Care pathways.

You will act as a first point of contact for the department, responding to telephone, email and other enquiries in a professional and helpful manner, providing information where appropriate or directing enquiries to the relevant colleague.

Your responsibilities will include organising meetings, preparing correspondence, letters, minutes and reports, managing incoming and outgoing post and emails, and supporting wider departmental administrative activities.

You will input, maintain and retrieve information using computerised systems and support the production of reports, ensuring information is accurate, appropriately handled and presented professionally.

You will also support the effective running of the office, including maintaining supplies and helping new starters understand relevant administrative systems and processes.

Working within agreed policies and procedures, you will manage and prioritise your own workload, respond flexibly to changing demands and deadlines, maintain confidentiality and contribute positively as part of the wider AACCC team.

Working for our organisation

Visa Sponsorship

This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the right to work in the UK for the full duration of the contract.

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

Detailed Job Description And Main Responsibilities

Act as receptionist/first point of contact for the department, dealing with routine and specialist enquiries in a pleasant and helpful manner, communicating relevant information to stakeholders, referring to others as appropriate.

Responsible for organising meetings for the department and planning any administrative work as required.

Answer telephone calls, taking messages and passing on accurately to the relevant department /person.

Responsible for sorting incoming post / emails and ensure distribution to the relevant people, and to ensure that all outgoing post is documented - to send post recorded delivery when requested.

Person specification

Qualifications

• Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.

Experience

• Demonstrable experience of working in an administrative / office environment and working with computerised data systems.
• Working knowledge of Microsoft Office applications
• Understanding of Confidentiality and Data Protection.

Skills

• Clear communicator with good writing, data entry and telephone skills.
• Able to work on own initiative, organising and prioritising own workload to meet deadlines.
• Ability to work effectively as part of a team.

Frimley Health NHS Foundation Trust (FHFT) is proud of its strong reputation, record of achievement and ambition for the future. We serve a population of over 900,000 people across Berkshire, Hampshire, Surrey and South Buckinghamshire, and remain committed to improving the health and wellbeing of our communities.

Our new organisational strategy – FHFT 2030 – sets out our ambition to be the best place to receive care and the best place to work in the NHS. Underpinned by our Trust values – Committed to Excellence, Working Together, Facing the Future, and being a modern, compassionate, Healthcare Organisation – we are creating a culture where our people can thrive and patients always come first.

We continue to invest heavily in our services and facilities. This includes the development of a new hospital at Frimley Park, major expansion of diagnostics and inpatient capacity, and the continued transformation of services across our sites. We have already delivered a brand-new £100m state-of-the-art Heatherwood Hospital, a £49m Emergency Assessment Centre at Wexham Park, and a £10m upgrade to maternity services.

We are also committed to sustainability and the NHS Net Zero ambition. Our new hospital and estate developments are being designed to be environmentally responsible, energy efficient, and future-proofed, featuring on-site renewables energy and intelligent energy systems. Through our green plan, we are embedding sustainable practices across all areas of care and operations, ensuring we reduce our environmental impact while improving population health and wellbeing. Our staff are key to help us deliver on our ambition and to ensure sustainability is a core component of care delivery and our operations.

Alongside estates’ investments, we are embedding a strong focus on digital innovation and quality improvement. Our electronic patient record (Epic), launched in 2024, is already enabling safer, more connected, and more effective care for patients, while giving staff the tools they need to do their best work. Our electronic patient record also supports safe and effective digitised care pathways, savings time and carbon, whilst delivering excellent quality of care.

Everything we do is guided by our values, shaping how we care for patients, support colleagues, and build a sustainable future for healthcare together.