A&E Receptionist: Front Desk & Patient Care - Flexible Shifts

Bristol NHS Foundation Trust; Weston-super-Mare; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Flexible shifts

Job summary

Bristol NHS Foundation Trust is seeking an enthusiastic A&E reception team member to join our emergency care front desk. You will be the first point of contact for patients, visitors and clinical staff, providing courteous reception support and accurate data input.

The role requires excellent communication, good IT skills, and the ability to handle difficult situations with empathy. Shifts include weekdays, evenings, weekends and bank holidays on a rota basis.

Qualifications

• Excellent communication skills and a professional telephone manner.
• Good IT skills and accuracy when inputting data.
• Ability to work independently and as part of a team, with a flexible rota.

Responsibilities

• Register patients at the A&E reception desk and input data.
• Book appointments, scans and manage enquires in person, by phone or email.
• Act as a first point of contact for patients, visitors and health care professionals.

Skills

Excellent communication

Telephone skills

IT skills

Teamwork

Customer care

Tools

Careflow EPR

Job description

Bristol NHS Foundation Trust is seeking an enthusiastic A&E reception team member to join our emergency care front desk. You will be the first point of contact for patients, visitors and clinical staff, providing courteous reception support and accurate data input.

The role requires excellent communication, good IT skills, and the ability to handle difficult situations with empathy. Shifts include weekdays, evenings, weekends and bank holidays on a rota basis.