&E Receptionist

Bristol NHS Foundation Trust; Weston-super-Mare; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Flexible shifts

Job summary

Bristol NHS Foundation Trust is seeking an enthusiastic A&E reception team member to join our emergency care front desk. You will be the first point of contact for patients, visitors and clinical staff, providing courteous reception support and accurate data input.

The role requires excellent communication, good IT skills, and the ability to handle difficult situations with empathy. Shifts include weekdays, evenings, weekends and bank holidays on a rota basis.

Qualifications

• Excellent communication skills and a professional telephone manner.
• Good IT skills and accuracy when inputting data.
• Ability to work independently and as part of a team, with a flexible rota.

Responsibilities

• Register patients at the A&E reception desk and input data.
• Book appointments, scans and manage enquires in person, by phone or email.
• Act as a first point of contact for patients, visitors and health care professionals.

Skills

Excellent communication

Telephone skills

IT skills

Teamwork

Customer care

Tools

Careflow EPR

Job description

There is an exciting opportunity to join a friendly, supportive team working in Emergency Care. We are currently looking for an enthusiastic individual to join our A&E reception team to work on our friendly reception desks. The successful applicants should be excellent communicator with good telephone skills and can deal with the general public daily, also have a positive approach to customer care. The role will involve providing reception support to the clinical team within the A&E department. You will also act as a focal point of communication between patients, ambulance crews and clinical staff. In addition, it is a necessity that applicants have a good standard of IT skills and be able to work on their own initiative and as part of a team. Flexibility is required as you will be expected to work a range of shifts each week which will include weekdays, evening, weekends and bank holidays on a rota basis. This is planned in advance and offers flexibility with shifts. The current shifts are 0730-1530 and 1530-Midnight Interviews will be held on Tuesday 13th August 2026 You will be the first point of contact for patients, visitors and other health care professionals to the emergency department on arrival at the reception desk, whether this will be front facing or via telephone, to ensure they receive excellent customer service experience. The successful applicant will have a friendly and professional attitude, good IT and organisational skills and be able to accurately complete/input data. The successful candidate will also need to be able to deal with difficult and stressful situations with courtesy and empathy. The duties consist of patient registration using Careflow EPR (full training given). Other duties include appointment booking, scanning, dealing with a range of enquires, in person, by phone or by email in an efficient, polite and courteous manner.

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations, operating from three main sites at Southmead, Bristol city centre and Weston. With an annual turnover of 2.6 billion, we are now one of the largest NHS trusts in the United Kingdom. Chaired by Ingrid Barker and led by Maria Kane as Chief Executive, Bristol NHS Foundation Trust aims to transform the way healthcare is delivered locally with a clear focus on making a difference for what we call our Four Ps:

• Better outcomes for our Patients
• More opportunities for ourPeople
• Fairer more consistent care for our Population
• Best Value forPublic Purse

Our vision for five years from now:

• Patients will wait less time to be diagnosed and treated, and they will have the same high-quality experience and outcomes, regardless of who they are or where they live.
• We will meet rising demand by maximising the use of our available resources.
• More care will be delivered nearer to patients, in their homes or the community.
• Digital technologies will have transformed the way we work and the way we deliver care.
• Our people will feel engaged, energised and empowered by their work.
• We will be known as a place where people enjoy working, training and building a career.
• Our volume of globally renowned research and innovation will have grown significantly.