A&E Patient Services Administrator (Front/Back)

Chelwest; Greater London; On-site; GBP 31,000 - 32,000; Full time

Job summary

Chelsea and Westminster Hospital NHS Foundation Trust is seeking a Patient Administrator for the West Middlesex Site A&E department. The role involves delivering a comprehensive administrative service to a busy multi-disciplinary team and coordinating patient pathways with other departments.

You will need excellent communication and listening skills, be well organised, and able to adapt to shifts and high workload demands. Contract is permanent; weekend and shift work are required.

Qualifications

• Excellent listening and communication skills.
• Organised, adaptable and flexible in a busy environment.
• Able to show empathy and concern for others.

Responsibilities

• Liaise with consultants and admin staff regarding patient appointments, referral letters, discharge summaries and health records.
• Contact other departments and teams as necessary relating to the patient care pathway and service delivery.
• Support the Team Leader and practitioners with the smooth running of clinics and procedure lists.
• Liaise with other hospitals and GPs regarding patient care pathways.
• Prepare for clinics ensuring all relevant documentation is available and notes are prepared.

Skills

Listening skills

Communication

Organised

Adaptable

Empathy

Education

GCSE English and Maths or equivalent

Job description

Chelsea and Westminster Hospital NHS Foundation Trust is seeking a Patient Administrator for the West Middlesex Site A&E department. The role involves delivering a comprehensive administrative service to a busy multi-disciplinary team and coordinating patient pathways with other departments.

You will need excellent communication and listening skills, be well organised, and able to adapt to shifts and high workload demands. Contract is permanent; weekend and shift work are required.