999 Emergency Call Handler — Medical Advisor

Allscreens Nationwide Ltd; Gillingham; On-site; GBP 26,000 - 27,000; Part time

Benefits offered by this job

35 days annual leave pro rata

Free parking

Blue Light discount card

NHS Pension Scheme

Wellbeing hub

Training and development

Salary sacrifice schemes for cars/bicy

Job summary

South East Coast Ambulance Service NHS Foundation Trust is seeking a 999 Emergency Call Handler (Emergency Medical Advisor) in Medway, offering full NHS training and 35 days leave pro rata. The role is part-time and based in Medway with a rotating shift pattern to cover 24/7 operations.

You will manage urgent calls, gather information, and determine the appropriate care pathway, joining a supportive NHS environment.

Qualifications

• Does not require professional qualifications beyond a good education standard.
• Excellent typing speed and accuracy are essential.
• Strong communication and interpersonal skills required.

Responsibilities

• Facilitate patient-focused service delivery.
• Gather accurate information from callers and guide the workflow.
• Enter details into computer systems to triage care and route appropriately.
• Work as part of a team and independently as needed.

Skills

Typing speed

Empathy

Calm under pressure

Interpersonal skills

Education

Good standard of education or equivalent experience

Job description

South East Coast Ambulance Service NHS Foundation Trust is seeking a 999 Emergency Call Handler (Emergency Medical Advisor) in Medway, offering full NHS training and 35 days leave pro rata. The role is part-time and based in Medway with a rotating shift pattern to cover 24/7 operations.

You will manage urgent calls, gather information, and determine the appropriate care pathway, joining a supportive NHS environment.