Emergency Health Advisor: 111/999 Call Handler & Growth

North East Ambulance Service; Newcastle upon Tyne; On-site; GBP 29,000 - 32,000; Full time

Job summary

A regional ambulance service in the United Kingdom is seeking a Health Advisor to take 999 and 111 calls. This challenging role offers full training and career progression opportunities while providing critical support to patients and healthcare professionals. The successful candidate will join a passionate team and be the first point of contact for emergency calls, ensuring appropriate care responses. Expected remuneration ranges from £29,500 to £31,500 including unsocial hours payments.

Qualifications

• Must have a strong command of spoken and written English.
• Previous call answering experience in a busy environment is preferred.
• Willingness to learn and undergo additional training.

Responsibilities

• Act as the first point of contact for patients and healthcare professionals.
• Use NHS pathways to assess patients and provide appropriate care.
• Manage calls in a pressurized environment effectively.

Skills

Excellent communication skills

Listening skills

Problem-solving skills

Ability to remain calm under pressure

Ability to juggle priorities

Education

3 GCSE at Grade C or equivalent including English

Job description

A regional ambulance service in the United Kingdom is seeking a Health Advisor to take 999 and 111 calls. This challenging role offers full training and career progression opportunities while providing critical support to patients and healthcare professionals. The successful candidate will join a passionate team and be the first point of contact for emergency calls, ensuring appropriate care responses. Expected remuneration ranges from £29,500 to £31,500 including unsocial hours payments.