999 - Dispatch Support Assistant - Otterbourne

South Central Ambulance Service NHS Foundation Trust; Winchester; Presencial; GBP 18.000 - 31.000; Tempo integral

Benefícios oferecidos por esta vaga

NHS Benefits

Training provided

Full-time & part-time shifts available

Resumo da vaga

South Central Ambulance Service NHS Foundation Trust in the UK is seeking a Dispatch Support Assistant to help coordinate ambulance resources, monitor operational activity and support crews responding to incidents from our Emergency Operations Centre in Otterbourne, Hampshire.

No previous ambulance or healthcare experience is required; we value communication, attention to detail, calmness under pressure and resilience.

Qualificações

• Excellent communication skills.
• Attention to detail.
• Ability to stay calm under pressure.
• Resilience and a positive, team-focused approach.
• Genuine desire to help others.

Responsabilidades

• Coordinate ambulance resources alongside Emergency Dispatchers.
• Monitor operational activity and support responding crews.
• Act as a liaison between Emergency Call Takers, crews and partner services.

Conhecimentos

Communication

Attention to detail

Calm under pressure

Resilience

Team player

Helping others

Descrição da vaga

When someone dials 999, every second matters. Behind every ambulance response is a dedicated team working together to get help to patients as quickly and safely as possible. As a Dispatch Support Assistant, you could play a vital role in making that happen.

We are looking for motivated and resilient individuals to join our Emergency Operations Centre in Otterbourne, Hampshire; who are looking to commence on our 25th January 2027 training course, however a later course in March 2027 is also available.

Working alongside Emergency Dispatchers, you will help coordinate ambulance resources, monitor operational activity, and support crews responding to a wide range of incidents. Acting as a vital link between Emergency Call Takers, frontline ambulance crews and partner emergency services, you will help ensure patients receive the right response at the right time.

This is a fast-paced and rewarding role where no two days are the same. Supporting responses to emergencies and major incidents, you'll work as part of a dedicated team helping patients receive the care they need.

Please Note

• This role is based at our Emergency Operations Centre in Otterbourne, Hampshire and does not support remote or home working.
• Successful candidates must be able to work a rotating shift pattern covering 24 hours a day, 7 days a week, 365 days a year

To learn more about the role, please watch our Dispatch Support Assistant video:

https://www.youtube.com/watch?v=38mfMayAW84

If you're looking for a career that will challenge you, develop you, and give you the opportunity to make a genuine difference, we'd love to hear from you.

You don't need ambulance service or healthcare experience. We're looking for people with:

• Excellent communication skills
• Attention to detail
• The ability to stay calm under pressure
• Resilience
• A positive, team-focused approach
• A genuine desire to help others

Why You'll Love Working with Us

Starting at £13.17 per hour, plus generous NHS pay enhancements:

• +35% uplift (up to £17.78/hr): Saturdays & weekday nights
• +69% uplift (up to £22.26/hr): Sundays & bank holidays

And of course - the full package of NHS benefits, including:

• 27-33 days annual leave (pro rata)
• NHS pension
• Huge national discounts (retail, travel, leisure, tech & more)
• Free parking
• Employee Assistance Programme
• Full-time & part-time shifts available

This is your chance to build an NHS career with real progression and stability.

Flexible working requests will be considered in line with business requirements.

For further details / informal visits contact: Name: EOC Recruitment Job title: Recruitment Email address: [e-mail] Telephone number: 01869 365000