999 - Dispatch Support Assistant - Bicester | South Central Ambulance Service NHS Foundation Trust

South Central Ambulance Service NHS Foundation Trust; Bicester; Presencial; GBP 18.000 - 31.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

NHS pay enhancements

NHS pension

Free parking

Annual leave

Descripción de la vacante

South Central Ambulance Service NHS Foundation Trust is seeking a Dispatch Support Assistant in Bicester. The role supports emergency dispatchers, uses radio and computer aided dispatch systems, and requires calm, precise handling of fast-moving priorities in a busy Emergency Operations Centre.

Starting pay is £13.17 per hour with NHS enhancements; full-time shifts, parking, pension, and annual leave benefits are available. Location is Bicester, no remote working. Training begins 18 January 2027.

Formación

• GCSE Maths and English at minimum required.
• Experience in customer service from phone or face-to-face roles is advantageous.
• Strong IT skills and ability to use dispatch systems will help performance.

Responsabilidades

• Support emergency dispatchers by following instructions and assisting with duties.
• Ensure systems are maintained and vehicle movements can be altered as advised.
• Operate radio and computer aided dispatch systems to log accurate information.

Conocimientos

IT proficiency

Multitasking

Communication skills

Geography knowledge

Customer service experience

Educación

GCSE Maths & English

Descripción del empleo

999 - Dispatch Support Assistant - Bicester | South Central Ambulance Service NHS Foundation Trust

Company: South Central Ambulance Service NHS Foundation Trust

An exciting opportunity has become available to join SCAS as an Dispatch Support Assistant.

We would be looking for successful candidates to start on our 18th January 2027 course in Bicester.

Dispatch Support Assistants are a vital link between a medical emergency taking place and help arriving at the scene. The Dispatch Support Assistant works as part of a team, assigning ambulance resources to emergency and urgent events whilst liaising with emergency call takers, ambulance crews and other emergency services.

No one day is like the last. You will be dealing with medical emergencies, traumatic events and major incidents; prioritising your workload and ensuring patients receive the right response, first time, every time.

This is a highly pressurised and quick moving role where you will need to keep a calm and level-headed approach.

Please note: This role does not support remote working. You will need to be available to work from our Emergency Operations Centre in Bicester, Oxfordshire.

Please use the link below to watch our video about the Dispatch Support Assistant role.

https://www.youtube.com/watch?v=38mfMayAW84

As an Dispatch Support Assistant based in Bicester, Oxfordshire, you will assist your team in assigning ambulance resources to patients. You will use radio, text, telephone and computer aided dispatch systems to communicate with ambulance crews, ensuring they have the details and resources they need to treat the patients they are attending.

Working as an Dispatch Support Assistant role will expose you to a range of emergency incidents. You could be assigning an ambulance to a patient who has fallen or sending multiple resources to a cardiac arrest. You will need to think logically and tactically as you manage a workload that changes by the second. It is essential that you are able to multitask and manage tasks with competing priorities.

Why You’ll Love Working with Us

Starting at £13.17 per hour, plus generous NHS pay enhancements:

• +35% uplift(up to £17.78/hr):


• +69% uplift(up to £22.26/hr):


• Saturdays & weekday nights


• Sundays & bank holidays


• 27–33 days annual leave (pro rata)


• NHS pension


• Huge national discounts (retail, travel, leisure, tech & more)


• Free parking


• Employee Assistance Programme


• Full-time & part-time shifts available

This is your chance to build an NHS career with real progression and stability.

Flexible working requests will be considered in line with business requirements.

Roles and responsibilities of an Dispatch Support Assistant include:

• Support and assist emergency dispatchers by following their instructions and assisting with their duties


• Assist the emergency dispatchers to ensure the systems are maintained and alterations to vehicle movements can be made if advised by the emergency dispatcher


• Operate the radio and computer assisted systems on behalf of the emergency dispatcher to ensure the correct and accurate information is logged

To be successful in this role we require candidates to meet the following criteria:

• Competent in the use of IT systems


• GCSE grades 4-9 or equivalent in Maths and English


• Customer service experience from a telephone or face to face role


• Ability to multi-task and manage competing priorities


• Good Knowledge of geographical area


• Good written and verbal communication skills


• Ability to listen and record information accurately

This advert closes on Sunday 18 Oct 2026

Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

Salary: £25,760 - £27,476 pro rata per annum

Hours: Full-time

Location: Bicester, OX26 6HR

Job type: Permanent

Posting date: 5 Oct 2026

Closing date: 4 Nov 2026