999 Clinical Advisor - Nights only - Full & Part time Otterbourne

South Central Ambulance Service NHS Foundation Trust; Otterbourne; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

NHS Pension Scheme

Wellbeing support

Learning & development opportunities

Flexible working where service needs

Job summary

South Central Ambulance Service NHS Foundation Trust is inviting experienced Paramedics and Nurses to join the Integrated Contact Centre as 999 - Clinical Advisors. You will provide clinical oversight, triage calls, and support onward referral within the NHS, using decision-support tools to ensure patient safety.

This role operates within a multidisciplinary team and offers development opportunities. Join SCAS to contribute to urgent care delivery, enhance patient outcomes, and uphold national

Qualifications

• Experience as a Paramedic or Nurse in urgent care
• Autonomous practitioner with NHS experience
• Proficient in clinical telephone triage using decision-support systems

Responsibilities

• Monitor live 999 calls handled by Emergency Call Takers (ECTs)
• Provide clinical oversight to ensure safe and appropriate patient outcomes
• Make real-time, dynamic clinical assessments
• Apply evidence-based decision-making supported by advanced clinical software
• Communicate clinical information effectively with healthcare partners
• Contribute to achieving national ambulance standards and local performance targets
• Engage in monthly call audits and ongoing self-reflection

Skills

Clinical judgement

Telephone triage

Interprofessional communication

Tools

Decision-support systems

Advanced clinical software

Job description

Make a Difference When It Matters Most

Every day, thousands of people contact our NHS 999 service in moments of urgent need. Behind every call, skilled clinicians are making critical decisions - ensuring patients receive the right care, in the right place, at the right time.

We're looking for experienced and compassionate Paramedics and Nurses to join our clinical team within the Integrated Contact Centre (ICC) as 999 - Clinical Advisors. This is a unique opportunity to play a vital role at the heart of urgent and emergency care.

As Part Of a Dynamic Multidisciplinary Team, You Will

• Monitor live 999 calls handled by Emergency Call Takers (ECTs)
• Provide clinical oversight to ensure safe and appropriate patient outcomes
• Use your expertise to make real-time, dynamic clinical assessments
• Apply evidence-based decision-making supported by advanced clinical software

This role offers a rare chance to use your clinical judgement in a fast-paced environment where your decisions directly impact patient safety and the effective flow of urgent care services across the NHS.

If you're looking for a role where your experience truly makes an impact—this is it.

Please note that courses are scheduled to run monthly from January 2027.

• Work within a team as an autonomous practitioner, providing high-quality clinical telephone triage using decision-support systems
• Assess incoming symptom-based calls and determine urgency and priority.
• Provide evidence-based clinical advice and support onward referral within the NHS.
• Communicate clinical information verbally and via technical links effectively with healthcare partners to ensure seamless care.
• Contribute to achieving national ambulance standards and local performance targets.
• Participate in team meetings and work with managers to maintain strong performance.
• Engage in monthly call audits and ongoing self-reflection.

At South Central Ambulance Service (SCAS), every role contributes to helping people when they need us most. Whether delivering frontline care, supporting our Emergency Operations Centres, or working in corporate and support services, your work makes a meaningful difference every day.

Our values of Caring, Professional and Honest guide everything we do. We care for our patients, communities and each other, act professionally with pride and a commitment to excellence, and work honestly, building trust through openness, integrity and respect.

We offer a range of learning and development opportunities, wellbeing support, flexible working where service needs allow, membership of the NHS Pension Scheme, and a variety of staff benefits. We also work in partnership with our recognised trade unions, Unison, Unite GMB and RCN, which provide members with workplace support, representation and advice.

SCAS is proud to be an inclusive employer. We welcome applications from people of all backgrounds and are committed to equality, diversity and inclusion. We strive to create a workplace where everyone feels they belong, are valued for who they are, and have opportunities to grow and succeed.

Join SCAS and help us deliver exceptional care when it matters most.