999 Call Handler — Rapid, Care-Focused Communicator

Welsh Ambulance Services University NHS Trust; Rhuallt; On-site; GBP 27,000 - 28,000; Full time

Job summary

The Welsh Ambulance Service NHS Trust is seeking a 999 Call Handler for the Clinical Contact Centre. You will input details rapidly and accurately into a computer system and communicate effectively with callers and health care professionals.

The role involves a variable shift pattern including out-of-hours work, bank holidays and weekends. Welsh language skills are desirable; Welsh or English speakers are welcome to apply.

Qualifications

• Good communication and customer care skills are essential.
• Experience of working in small teams would be beneficial.
• Welsh or English speaking applicants are welcome; Welsh language level 1 desirable.

Responsibilities

• Liaise with members of the public and Health Care Professionals; maintain clear communication.
• Input details speedily and accurately onto a computer system.
• Work an alternating shift pattern including out of hours, bank holidays and weekends.

Skills

Communication skills

Typing speed

Welsh language (desirable)

Job description

The Welsh Ambulance Service NHS Trust is seeking a 999 Call Handler for the Clinical Contact Centre. You will input details rapidly and accurately into a computer system and communicate effectively with callers and health care professionals.

The role involves a variable shift pattern including out-of-hours work, bank holidays and weekends. Welsh language skills are desirable; Welsh or English speakers are welcome to apply.