4th Line Cloud Support Engineer - VCF - DV Cleared (IT) / Contractor

Free-Work UK; Hart; On-site; GBP 65,000 - 90,000; Full time

Job summary

Free-Work UK is seeking a 4th Line Cloud Support Engineer for VCF to handle escalations, monitor systems, and drive incident resolution within a secure environment in Hart, UK. The role emphasizes deep VCF/VMware experience and strong Windows infrastructure knowledge.

The candidate should demonstrate ownership, leadership in complex fault conditions, and ability to produce clear technical docs while supporting readiness for new services entering production.

Qualifications

• Active DV clearance is required.
• Strong VMware vCenter/ESXi/NSX experience.
• Experience with Horizon VDI environments.
• Strong knowledge of Windows environments including AD, DNS, SQL, and SCOM.

Responsibilities

• Respond to escalations from 2nd Line support teams.
• Monitor systems using event management tooling and resolve incidents.
• Perform change activities in line with defined processes.
• Support lifecycle management of platforms to maintain vendor supportability.
• Carry out readiness assessments for new services entering production.
• Produce and maintain technical documentation and support materials.
• Provide technical leadership across support activities where required.

Skills

VCF Experience

VMware vCenter

ESXi

NSX

Horizon VDI

Windows AD

DNS

SQL

SCOM

Networking concepts

Problem solving

Ownership

Tools

vCloud Director

SCOM/Aria Ops

PowerShell

MECM

Windows Server

Job description

4th Line Cloud Support Engineer - VCF

Must have an Active DV Clearance

4th Line Cloud Support Engineer - VCF Responsibilities

• Respond to escalations from 2nd Line support teams.
• Monitor systems using event management tooling and resolve incidents.
• Perform change activities in line with defined processes.
• Support lifecycle management of platforms to maintain vendor supportability.
• Carry out readiness assessments for new services entering production.
• Produce and maintain technical documentation and support materials.
• Provide technical leadership across support activities where required.

4th Line Cloud Support Engineer - VCF Skills and Experience

• VCF Experience Is Essential.
• Strong experience across VMware stack including vCenter, ESXi and NSX.
• Experience supporting Horizon VDI environments.
• Strong knowledge of Windows environments including AD, DNS, SQL, and SCOM.
• Understanding of physical networking concepts.
• Strong problem solving and analytical skills.
• Ability to take ownership of technical issues and lead resolution.

4th Line Cloud Support Engineer - VCF Desirable Experience

• Experience with cloud administration such as vCloud Director.
• Exposure to event monitoring tools such as SCOM or Aria Operations.
• Automation and scripting using PowerShell.
• Server administration across Windows Server environments.
• Experience with software distribution tools such as MECM.

4th Line Cloud Support Engineer - VCF Additional Information

Work within a secure environment supporting critical systems.

Opportunity to develop across cloud and infrastructure technologies.

Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance.

An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.

Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.