4th Line Cloud Support Engineer - VCF (DV Clearance)

Free-Work UK; Hart; On-site; GBP 65,000 - 90,000; Full time

Job summary

Free-Work UK is seeking a 4th Line Cloud Support Engineer for VCF to handle escalations, monitor systems, and drive incident resolution within a secure environment in Hart, UK. The role emphasizes deep VCF/VMware experience and strong Windows infrastructure knowledge.

The candidate should demonstrate ownership, leadership in complex fault conditions, and ability to produce clear technical docs while supporting readiness for new services entering production.

Qualifications

• Active DV clearance is required.
• Strong VMware vCenter/ESXi/NSX experience.
• Experience with Horizon VDI environments.
• Strong knowledge of Windows environments including AD, DNS, SQL, and SCOM.

Responsibilities

• Respond to escalations from 2nd Line support teams.
• Monitor systems using event management tooling and resolve incidents.
• Perform change activities in line with defined processes.
• Support lifecycle management of platforms to maintain vendor supportability.
• Carry out readiness assessments for new services entering production.
• Produce and maintain technical documentation and support materials.
• Provide technical leadership across support activities where required.

Skills

VCF Experience

VMware vCenter

ESXi

NSX

Horizon VDI

Windows AD

DNS

SQL

SCOM

Networking concepts

Problem solving

Ownership

Tools

vCloud Director

SCOM/Aria Ops

PowerShell

MECM

Windows Server

Job description

Free-Work UK is seeking a 4th Line Cloud Support Engineer for VCF to handle escalations, monitor systems, and drive incident resolution within a secure environment in Hart, UK. The role emphasizes deep VCF/VMware experience and strong Windows infrastructure knowledge.

The candidate should demonstrate ownership, leadership in complex fault conditions, and ability to produce clear technical docs while supporting readiness for new services entering production.