4th Line Cloud Support Engineer

Tektora Limited; Basingstoke; Hybrid; GBP 96,000 - 144,000; Full time

Job summary

Tektora Limited is seeking a DV Cleared 4th Line Cloud Support Engineer for an on-site contract role in Hampshire. You will support a high-profile user community, working with multi-tenant environments and advanced VMware deployments.

The role involves handling complex escalations, contributing to automation, resilience design, and technical leadership across the service delivery team. UK DV clearance is mandatory and outside IR35.

Qualifications

• DV clearance required (UK Sole National)
• Extensive cloud administration experience with VMware and Broadcom tech
• Experience handling complex escalations and driving automation
• Familiarity with ITIL processes and ITSM tooling
• Clear communication with stakeholders and leadership activities

Responsibilities

• Respond to complex escalations from 3rd Line engineers
• Assist in problem management investigations and root cause analysis
• Work extensively with VMware products and monitoring
• Create automation to reduce manual tasks and downtime
• Identify single points of failure and drive resilient design
• Manage obsolescence across apps and OS
• Collaborate with Management and daily customer/stakeholder contact
• Handle high-profile escalations and requests

Skills

DV Clearance (Active)

VMware

vCenter

ESXi

Cloud administration

PowerShell/Python

ITIL

Automation scripting

Problem solving

Tools

Broadcom SDDC Manager

SCOM

SolarWinds

Aria Operations

Active Directory

Windows Server 2019+

DNS

PowerShell

Python

Job description

Location: Hampshire – Basingstoke, 5 days per week on customer site
Working Pattern: On site, customer premises
Type: Contract, outside IR35
Rate: Open to discussion
Clearance: UK Sole National with active DV Clearance
Company: Tektora, supporting a leading Defence and National Security IT provider

Tektora are supporting a leading Defence and National Security IT provider who are looking to speak with DV Cleared 4th Line Cloud Support Engineers for a contract opportunity supporting a high profile user community alongside an established team of 2nd and 3rd Line engineers.

This role would suit someone with extensive cloud administration experience across VMware and Broadcom technologies who is comfortable handling complex escalations and is looking to develop further across automation, resilience design and technical leadership.

The Role

You will be involved in:

• Responding to complex escalations from 3rd Line engineers
• Assisting in Problem Management investigation and root cause analysis
• Extensive work with VMware products and associated monitoring
• Creating opportunities to automate manual tasks to drive efficiency and reduce downtime
• Identifying single points of failure and designing resilience into the service
• Managing obsolescence across applications and operating systems
• Collaborative working with the Management Team
• Daily contact with customers and stakeholders through the IT Service Management toolset
• Managing high profile senior escalations and requests

Key Experience Required

• UK Sole National with active DV Clearance
• Extensive cloud administration experience using tools such as Broadcom SDDC Manager, vCenter and ESXi
• Event management tooling such as SCOM or SolarWinds
• Cloud capacity management, for example Aria Operations
• Strong understanding of Active Directory Domain Services, Windows Server 2019 or newer, and DNS
• Experience of virtual networking in a cloud-based environment
• Experience working in a multi-tenant environment
• Strong problem-solving skills and the ability to take on technical leadership activities
• ITSM tooling and processes
• Knowledge of ITIL processes
• Knowledge of Agile methodologies
• Scripting for automation, for example PowerShell or Python
• Previous delivery within a secure or Defence environment

Interested?

Tektora are looking to speak with DV Cleared 4th Line Cloud Support Engineers who are open to contract opportunities and keen to develop further across cloud infrastructure and secure service delivery.