3rd Line Support Engineer (Azure, 365)

InfraView Ltd; Southampton; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A dynamic Managed Service Provider is seeking a 3rd Line Support Engineer to handle escalations and work with cutting-edge technology. This hybrid role offers career progression and a supportive work culture, focusing on Azure, 365, and networking solutions.

Qualifications

• Experience with Azure, 365, Windows, Intune, Entra ID.
• Technical problem resolution skills.
• Ability to support users with hardware/software issues.

Responsibilities

• Resolve technical problems escalated from 2nd line support.
• Perform regular system updates and fix network issues.
• Document issues and resolutions as part of support processes.

Skills

Azure

365

Networking

Cyber

Job description

3rd Line Support Engineer (Azure, 365)
Southampton
£40,000 - £50,000

3rd Line Support Engineer (Azure, 365, Networking, Cyber) - £40,000 - £50,000 – hybrid (1 day wfh)

• Do you want to be an exceptional 3rd line support engineer that gets heavily involved with final escalations in a dynamic, growing team?
• Do you want an opportunity to further your career with the most cutting-edge technology within the MSP space?
• Do you want to work with a business that values collaboration, offers flexibility, and invests in your professional development?

You’ll be working with a superb, fast growing Managed Service Provider working alongside their support team as a point of escalation for the 1st & 2nd line engineers. There is a direct roadmap from a career progression point of view & they’re a fantastic business, with exceptional leadership and somewhere that values their workers, offering that family feel culture

Primary Responsibilities:

• 
  Technologies: experience with Azure, 365, Windows, Intune, Entra ID, Networking, Cyber
• 
  Resolving Incidents: Resolved technical problems passed on from 2nd line.
• 
  Keep Systems Running Smoothly: Do regular updates, fix network problems, and apply patches.
• 
  Help Users: Support staff with any problems using their hardware, software, or internet.
• 
  Work with the Team: Support the wider 3rd line support team and help with bigger technical problems or projects.
• 
  Documentation: Log issues, how they were fixed, and any system changes.

We are looking for an impressive 3rd Line Support engineer that wants to excel in the MSP space using the latest cutting-edge technology.

3rd Line Support Engineer (Azure, 365, Networking, Cyber) - £40,000 - £50,000 – hybrid (1 day wfh)

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