3rd Line Support Engineer (Azure, 365, Networking, Cyber)

JR United Kingdom; Portsmouth; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A leading Managed Service Provider seeks a 3rd Line Support Engineer to join their dynamic team. The role involves resolving high-level technical issues, supporting users, and maintaining systems using cutting-edge technologies like Azure and Networking. With a culture that values collaboration and offers career progression, this is an exciting opportunity to excel in the MSP space.

Qualifications

• Experience with Azure, Networking, Windows, and Cybersecurity required.
• Strong troubleshooting skills needed for resolving technical issues.

Responsibilities

• Resolve technical problems escalated by 1st and 2nd line support.
• Perform regular updates and fix network issues.

Skills

Azure

Networking

Cybersecurity

Windows

Intune

Entra ID

Job description

Social network you want to login/join with:

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Client:

InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment

Location:

portsmouth, hampshire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

5

Posted:

31.05.2025

Expiry Date:

15.07.2025

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Job Description:

3rd Line Support Engineer (Azure, 365, Networking, Cyber) - £40,000 - £50,000 – hybrid (1 day wfh)

• Do you want to be an exceptional 3rd line support engineer that gets heavily involved with final escalations in a dynamic, growing team?
• Do you want an opportunity to further your career with the most cutting-edge technology within the MSP space?
• Do you want to work with a business that values collaboration, offers flexibility, and invests in your professional development?

You’ll be working with a superb, fast growing Managed Service Provider working alongside their support team as a point of escalation for the 1st & 2nd line engineers. There is a direct roadmap from a career progression point of view & they’re a fantastic business, with exceptional leadership and somewhere that values their workers, offering that family feel culture

Primary Responsibilities:

• Technologies: experience with Azure, 365, Windows, Intune, Entra ID, Networking, Cyber
• Resolving Incidents: Resolved technical problems passed on from 2nd line.
• Keep Systems Running Smoothly: Do regular updates, fix network problems, and apply patches.
• Help Users: Support staff with any problems using their hardware, software, or internet.
• Work with the Team: Support the wider 3rd line support team and help with bigger technical problems or projects.
• Documentation: Log issues, how they were fixed, and any system changes.

We are looking for an impressive 3rd Line Support engineer that wants to excel in the MSP space using the latest cutting-edge technology.

3rd Line Support Engineer (Azure, 365, Networking, Cyber) - £40,000 - £50,000 – hybrid (1 day wfh)