3rd Line Support Engineer (Azure, 365, Networking, Cyber)

JR United Kingdom; Southampton; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A leading company in IT Infrastructure is seeking a 3rd Line Support Engineer to handle escalations within a dynamic MSP team. This hybrid role offers opportunities for professional development while utilizing cutting-edge technology. Candidates should have experience with Azure, 365, Networking, and Cybersecurity.

Qualifications

• Experience with Azure, 365, Windows, Intune.
• Knowledge of Networking and Cybersecurity.
• Proven track record in 3rd line support.

Responsibilities

• Address technical problems escalated from 2nd line support.
• Perform updates, resolve network issues, and apply patches.
• Assist staff with hardware and software issues.

Skills

Azure

365

Networking

Cyber

Windows

Intune

Job description

3rd Line Support Engineer (Azure, 365, Networking, Cyber) - £40,000 - £50,000 – hybrid (1 day WFH)

Client:

InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment

Location:

Southampton, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

9

Posted:

06.06.2025

Expiry Date:

21.07.2025

Job Description:

3rd Line Support Engineer (Azure, 365, Networking, Cyber) - £40,000 - £50,000 – hybrid (1 day WFH)

• Be an integral part of a dynamic, growing MSP team, handling final escalations as a 3rd line support engineer.
• Work with cutting-edge technology within the MSP space and pursue career progression opportunities.
• Join a company that values collaboration, flexibility, and invests in professional development, fostering a family-like culture.

Primary Responsibilities:

• Technologies: Experience with Azure, 365, Windows, Intune, Entra ID, Networking, Cyber.
• Resolving Incidents: Address technical problems escalated from 2nd line support.
• System Maintenance: Perform updates, resolve network issues, and apply patches to ensure smooth operation.
• User Support: Assist staff with hardware, software, or internet issues.
• Team Collaboration: Support the wider 3rd line team with technical problems and projects.
• Documentation: Log issues, solutions, and system changes accurately.

We are seeking an experienced 3rd Line Support Engineer eager to excel in the MSP space using the latest technology.