3rd Line Infrastructure Engineer / Analyst

Langland Consultants; Boothstown; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Pension

Child Vouchers

On-Call Allowance

Birthday off

Job summary

A leading IT solutions firm in England is seeking a 3rd Line Infrastructure Engineer to provide support for critical infrastructure technologies, including Networking, SAN, and VMWare. The ideal candidate will have a strong technical background, a customer service ethos, and the ability to resolve escalated issues efficiently. The role offers a competitive salary of up to £40k with benefits including pension, child vouchers, and on-call allowances. Candidates should possess a willingness to learn and explore emerging technologies like Cloud.

Qualifications

• Strong background in Networking including routing and switching.
• Experience with VMWare and SAN technologies.
• Ability to provide root cause analysis for technical issues.

Responsibilities

• Support multi-site technical environments including LAN and WAN.
• Take ownership of escalated issues as 3rd line support.
• Ensure efficient operation of 3rd party applications.

Skills

Networking

VMWare

Hyper-V

San storage

Customer service

Tools

NetApp

Veeam

Firewalls

Job description

Job Description

3rd Line Infrastructure Engineer / Analyst / to £40k + bens

Networking, Switches, NetApp,Cisco UCS, Firewalls, VMWare, Hyper‑V, SAN, Storage

Do you have an background in supporting major Infrastructure technology – around Networking, Storage and VMWare? Do you have a broad technical skillset but looking to be re‑trained in new technologies and looking for a new challenge? Do you have a strong background in Networking ( network routing, switching, Firewalls), VMWare and some experience of SAN technologies – NetApp preferably?

Are you passionate about technology,with a strong customer service ethos, wanting to work with emerging technologies including Cloud?

About the company

Do you want to be part of a successful organisation, who are a leading provider of IT Solutions and provide expertise on business critical projects, and ensure that Infrastructure is efficient & resilient to businesses in the UK. They have a new role within their team for a 2 nd Line Infrastructure Engineer / Analyst or a 3 rd Line Engineer. They are committed to designing and delivering Intelligent IT Solutions that are agile and secure, committed to efficiency, .

About the role:

The Infrastructure Engineer/Analystrole will be office based in their Manchester office, working as part of a small team, provide effective solutions to escalatedtechnical issues, and provide a high level of technical expertise to the business. You will provide new technical solutions ensuring effective working across the full range of services provided by the business, and liaise with 3 rd party suppliers and external contractors.

You will be involved in investigating problems and providing root cause analysis.

The role will involve working with technologies such as Network Routing, Switching, Firewalls, NetApp, Hp/ Cisco UCS, LAN, WAN, Virtualisation (VMWare/ Hyper‑V),SAN, Cloud,Veeam etc.

Key Responsibilities:

• Support of multi‑site technical environments including LAN, WAN, Microsoft, VMWare, Network and administer SANs
• Take ownership of escalated issues as 3 rd line support and resolving any queries within SLA
• Resolution of configuration and deployment issues, ensuring management of core IT Infrastructure operations thru system monitoring and maintenance
• Ensurethat 3 rd party applications run efficiently across all platforms, provide root cause analysis to any problems
• Maintain and develop good working relationships with colleagues, other departmental members and suppliers.
• Any other related duties as required by the business, including analysis and advising on best practice.
• Some on‑call support when required ( which has an on‑call allowance and additional overtime is available)

Essential Technical Skills:

Candidates must have some exposure to most of the technologies listed below:

• Network Security Technologies ( Proxy/ Content Filtering / IPS/ IDS)
• VMWare / Hyper‑V – good level of understanding
• SAN – any versions – Preference for NetApp experience
• Networking -TCP/ IP, Switches, routers, Wireless Networks
• Backup software – ( Veeam is ideal)
• Storage replication and multi‑site storage deployments

Benefits (Negotiable)

• Basic salary of up to £40k on offer
• Pension
• Child Vouchers
• On‑Call Allowance ( once satisfactory technical capability is demonstrated) and additional paid Overtime
• Birthday off as holiday

Candidates must have a strong technical Infrastructure background around VMWare / Hyper‑V, Networking and Storage, coupled with a strong customer service ethos and passion for resolving queries to a high stand within SLA’s. Candidates will have a broad technical skillset and be keen to look at learning new technologies including working with Cloud technology. The Infrastructure Engineer role offers the chance to work with a broad set of technologies besides Networking, Routing & Switches, and some training will be given in other areas.

If you are keen to join a progressive company, gain exposure to a diverse array of technologies,and gain some internal training and development please apply. You will be given the opportunity to learn and progress within the organisation. and make an impact with their technical environment.

Langland Consultants acts as an Employment Agency /Business with regards to this vacancy. As an Equal Opportunities employer, Langland Consultants welcomes applications regardless of race, gender, nationality, ethnic origin, sexual orientation, religion, marital status, disability or age. All applicants are considered on the basis of their merits and abilities for the job.

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