3rd line Support Engineer

NRG.; Newcastle upon Tyne; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a skilled Senior Support Engineer to provide expert 3rd line support for internal and external users. In this dynamic role, you will tackle complex incidents involving Microsoft 365, Azure, and on-premises systems, ensuring first-time fixes and driving continuous improvements. With a focus on technical growth, you'll enjoy autonomy while mentoring junior engineers and collaborating with vendors. If you're passionate about technology and customer service, this opportunity offers a platform to showcase your expertise and make a significant impact.

Qualifications

• Strong technical skills in Microsoft technologies and endpoint protection.
• Proactive troubleshooting and customer service focus.

Responsibilities

• Deliver advanced 3rd line support for Microsoft 365, Azure, and Windows.
• Mentor junior engineers and suggest system improvements.

Skills

Microsoft 365

Azure

Intune

Windows Server

SQL Server

Networking

IT Security

Customer Service

Job description

NRG. Newcastle Upon Tyne, England, United Kingdom

NRG. Newcastle Upon Tyne, England, United Kingdom

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Seeking a skilled Senior Support Engineer to provide expert 3rd line support across internal and external users. You'll resolve complex incidents across Microsoft 365, Azure, and on-premises systems, driving first-time fixes and improvements. Enjoy autonomy and technical growth in this hands-on role.

Responsibilities:

• Deliver advanced 3rd line support for Microsoft 365, Azure, Intune, SharePoint, Windows Server (2016–2022), SQL Server, and Windows 10/11.
• Manage and prioritize complex incidents via various channels to meet SLAs.
• Execute controlled live changes following protocols.
• Mentor junior engineers and suggest system/process improvements.
• Collaborate with vendors and internal teams to resolve issues.
• Occasional UK travel for site support.

Requirements:

• Strong technical skills in Microsoft technologies, endpoint protection, networking, and Intune.
• Good understanding of IT security and vulnerability management.
• Proactive troubleshooting and customer service focus.
• Independent work ethic and strong relationship-building skills.
• Full UK driving licence.

Bonus:

• Firewall and ITIL experience.
• Solid networking and infrastructure knowledge.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology and Engineering

• Industries

  Administrative and Support Services and IT System Operations and Maintenance

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