3rd line Support Engineer

JR United Kingdom; Newcastle upon Tyne; On-site; GBP 40,000 - 65,000; Full time

Job summary

An established industry player is seeking a skilled Senior Support Engineer to provide expert 3rd line support for internal and external users. This role focuses on resolving complex incidents involving Microsoft 365, Azure, and on-premises systems while driving first-time fixes and improvements. You'll enjoy autonomy and opportunities for technical growth in a hands-on environment. The position also involves mentoring junior engineers and collaborating with vendors to enhance system performance. If you're passionate about technology and eager to make an impact, this role is perfect for you.

Qualifications

• Strong technical skills in Microsoft technologies and endpoint protection.
• Proactive troubleshooting and customer service focus.

Responsibilities

• Deliver advanced 3rd line support for various Microsoft technologies.
• Manage and prioritize complex incidents to meet SLAs.

Skills

Microsoft 365

Azure

Intune

Windows Server (2016–2022)

SQL Server

Windows 10/11

Networking

IT Security

Vulnerability Management

Customer Service

Job description

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3rd line Support Engineer, newcastle-upon-tyne, tyne and wear

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Client:

NRG.

Location:

newcastle-upon-tyne, tyne and wear, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Seeking a skilled Senior Support Engineer to provide expert 3rd line support across internal and external users. You'll resolve complex incidents across Microsoft 365, Azure, and on-premises systems, driving first-time fixes and improvements. Enjoy autonomy and technical growth in this hands-on role.

Responsibilities:

• Deliver advanced 3rd line support for Microsoft 365, Azure, Intune, SharePoint, Windows Server (2016–2022), SQL Server, and Windows 10/11.
• Manage and prioritize complex incidents via various channels to meet SLAs.
• Execute controlled live changes following protocols.
• Mentor junior engineers and suggest system/process improvements.
• Collaborate with vendors and internal teams to resolve issues.
• Occasional UK travel for site support.

Requirements:

• Strong technical skills in Microsoft technologies, endpoint protection, networking, and Intune.
• Good understanding of IT security and vulnerability management.
• Proactive troubleshooting and customer service focus.
• Independent work ethic and strong relationship-building skills.
• Full UK driving licence.

Bonus:

• Firewall and ITIL experience.
• Solid networking and infrastructure knowledge.