3rd Line Support Engineer

JR United Kingdom; Ipswich; On-site; GBP 38,000 - 45,000; Full time

Job summary

A leading IT Support company in South West London is looking for a skilled 3rd Line Support Engineer. The ideal candidate will manage complex technical issues, mentor junior staff, and support clients across diverse technology environments. This role offers opportunities for growth, including Lead or Operations Manager positions, and benefits such as training and certification support.

Benefits

Microsoft training and certification support

Exposure to a wide range of technologies and client environments

Collaborative and supportive team culture

Qualifications

• Strong technical expertise in resolving high-level IT issues.
• Background in cloud technologies, especially Microsoft.
• Previous mentorship roles or experience preferred.

Responsibilities

• Resolve high-level technical issues escalated from 1st and 2nd line teams.
• Mentor junior engineers and contribute to internal knowledge sharing.
• Collaborate with clients to deliver tailored IT solutions.

Skills

Office 365 support and administration

Windows Server administration

Networking (LAN / WAN)

Exposure to Mac environments

Familiarity with ITIL practices

Education

M365 certifications

Experience in consultancy or MSP environment

Job description

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Location: South West London (On-site in Wimbledon)

Salary: Up to £45,000 DOE

About the Role / Company

This is an exciting opportunity to join a growing IT Support company based in South West London. They are seeking a highly skilled and experienced 3rd Line Support Engineer to join their dynamic team. The company supports a diverse portfolio of clients across both the public and private sectors, with a strong reputation for delivering reliable and responsive IT services.

As a 3rd Line Engineer, you’ll be the go-to expert for complex technical issues and escalations, working with the latest Microsoft Cloud technologies. You’ll also play a key role in mentoring junior engineers and contributing to strategic IT initiatives. This role offers a clear path to progression, with future opportunities to step into a Lead or Operations Manager position.

Key Responsibilities

• Resolve high-level technical issues escalated from 1st and 2nd line teams
• Provide expert support across Microsoft 365, Azure AD, and Windows Server environments
• Assist with technical projects and client onboarding
• Collaborate with clients to understand their IT needs and deliver tailored solutions
• Mentor junior engineers and contribute to internal knowledge sharing

Key Skills Required

• Office 365 support and administration
• Windows Server administration
• Exposure to Mac environments
• Networking (LAN / WAN)
• Experience working in a consultancy or MSP environment
• M365 certifications
• Familiarity with ITIL practices

What’s in it for You?

• Microsoft training and certification support
• Exposure to a wide range of technologies and client environments
• Collaborative and supportive team culture

Click ‘apply now’ or get in touch with Joe Bigsby on (0)203 826 6747 or [emailprotected]

Nigel Frank International is the global leader in Microsoft Recruitment. We are trusted by Microsoft Partners and End Users across the UK and Europe to deliver top-tier Modern Workplace professionals. Visit http://www.nigelfrank.com for more opportunities.