3rd Line Support Engineer - UK

Experis - ManpowerGroup; England; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading global company is seeking a 3rd Line Support Engineer to join their in-house support function. This fully remote opportunity involves leading a team and managing user support for international clients. Candidates should possess strong technical knowledge particularly in Microsoft solutions, and excellent interpersonal skills are essential.

Benefits

Pension

Private Medical

Life Assurance

Qualifications

• Proven experience in 3rd Line support.
• Experience with Office 365, Azure, Windows Server.
• Strong communication and leadership skills.

Responsibilities

• Lead and mentor a team of IT support staff.
• Support 300-400 users across global offices.
• Manage support tickets effectively.

Skills

3rd Line support experience

Communication skills

Interpersonal skills

Education

Relevant Certifications such as Azure Administrator

Tools

Office 365

Azure

Windows Server

Networking (LAN, WAN, firewalls)

ITIL

Job description

3rd Line Support Engineer - UK

An exciting opportunity for an experienced 3rd Line Support Engineer to join a global company who are looking to bring their support function in-house.

This is an opportunity to grow and lead a team and mentor junior IT support staff who will be supporting 300 - 400 users based across global offices.

Candidates will need to be based in the UK and the role is fully remote.

In order to be considered for this 3rd Line Support Engineer role most of the following experience is required:

• Proven 3rd Line support experience
• Extensive experience with Office 365, Azure and the Microsoft software stack
• Networking - LAN, WAN, firewalls
• Windows Server
• ITIL
• Strong communication and interpersonal skills
• Previous team leading and experience managing support tickets
• Relevant Certifications such as Azure Administrator would be beneficial

Some excellent benefits are offered with this role including Pension, Private Medical and Life Assurance.

People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.