3rd Line Support Engineer

ZipRecruiter; Cheltenham; On-site; GBP 40,000; Full time

Job summary

An established industry player is seeking a skilled 3rd Line Support Engineer to enhance their IT service desk operations. This role is pivotal in ensuring seamless service delivery for both company and customer systems. You will leverage your extensive knowledge of hardware, operating systems, and networking concepts to troubleshoot and resolve complex issues. As the team prepares for a 24/7 operational shift, your adaptability to work various schedules will be key. With ambitious growth plans, this is an exciting time to join a company committed to innovation and excellence in IT infrastructure and security.

Benefits

Healthcare package

Life Works

Gym Allowance

Cycle to Work

Long-Term Sickness Insurance

Employee Assistance Programme

Discretionary Bonus

Qualifications

• Extensive knowledge of hardware and operating systems is essential.
• Strong communication and interpersonal skills are required.

Responsibilities

• Monitor and resolve issues raised in the logging system.
• Provide 2nd/3rd line support for IT incidents and requests.
• Assist with data retrieval and backup management.

Skills

Desktop and Laptop Hardware

Windows Operating System

Mac OS

Linux Operating System

VMware

Hyper-V

Networking Concepts (TCP/IP, DHCP, DNS, VPN)

Microsoft 365 Troubleshooting

Active Directory

User Account Management

Server Administration

Communication Skills

Interpersonal Skills

Job description

Job Description

3rd Line Support Engineer | Cheltenham | £40,000

Oscar Technology are working with a leading MSP/Consultancy focused on delivering highly secure IT Infrastructure and Networks for government and defence organisations across the UK. They are the leaders of their niche and have been going from strength to strength in the 20 years they have been running.

The company are owned and operated by the UK sovereign, which demonstrates their authority within the market. They are always on top of the latest changes and developments within the tech industry, enabling them to offer the highest standard of service and security.

Despite their successes to date, they have plenty of ambitious goals to achieve in the coming years, with the team expected to grow exponentially in coming months. Now is the time to join.

All applicants must either have or be able to obtain SC and/or DV Clearence. They will put you through the process but you most be eligible for it to be considered for the role.

As a 2nd/3rd Line Support Engineer, you will play a crucial role in the company's effective delivery of the service desk services. You will work closely with the IT field team to resolve issues and ensure the smooth operation of company and customer systems.

Responsibilities Include:

• Monitoring & dealing with issues raised in the logging system and directly through the phone.
• Providing 2nd/3rd line support for IT incidents and requests, ensuring timely resolution and user satisfaction.
• Perform necessary, routine maintenance and updates to application operating systems and anti-virus software.
• Confirm factors such as IT Policies, procedures and security standards are being considered and abided by.
• Assist with data retrieval, backup management - either onsite or cloud based.
• Establishing and maintaining technical documentation that can range from technical diagrams to knowledge articles.

Essential Skills:

• Extensive knowledge around desktop and laptop hardware, operating systems (Windows, Mac OS, Linux) and software applications.
• Knowledge with virtualization technologies such as VMware and Hyper-V.
• Excellent knowledge of networking concepts such as: TCP/IP, DHCP, DNS, and VPN.
• Familiarity with troubleshooting and resolving issues linked to Microsoft 365.
• Knowledge of Active Directory and user account management.
• Familiarity with server administration demands such as user management, file shares and security.
• Strong communication and interpersonal skills.

Work Schedule:

Initially, this role will follow regular daytime hours as they prepare for continuous operations.

As the demand increases, it will transition to a 24/7 schedule later this year, candidates must be open to working shifts, including evenings and weekends.

Benefits:

• Healthcare package
• Life Works
• Gym Allowance
• Cycle to Work
• Long-Term Sickness Insurance
• Employee Assistance Programme
• Discretionary Bonus

3rd Line Support Engineer | Cheltenham | £40,000

Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.

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