3rd Line Support Engineer

JR United Kingdom; Cheltenham; On-site; GBP 40,000 - 45,000; Full time

Job summary

An IT Support company in South West London is looking for a skilled 3rd Line Support Engineer. This role involves resolving complex technical issues, mentoring junior staff, and working with Microsoft Cloud technologies. Offering a clear career path, it provides ample opportunities for professional development.

Benefits

Microsoft training and certification support

Exposure to a wide range of technologies and client environments

Collaborative and supportive team culture

Responsibilities

• Resolve high-level technical issues escalated from 1st and 2nd line teams.
• Provide expert support across Microsoft 365, Azure AD, and Windows Server environments.
• Mentor junior engineers and contribute to internal knowledge sharing.

Skills

Office 365 support and administration

Windows Server administration

Networking (LAN / WAN)

Exposure to Mac environments

Experience working in a consultancy or MSP environment

M365 certifications

Familiarity with ITIL practices

Job description

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Location: South West London (On-site in Wimbledon)

Salary: Up to £45,000 DOE

About the Role / Company

This is an exciting opportunity to join a growing IT Support company based in South West London. They are seeking a highly skilled and experienced 3rd Line Support Engineer to join their dynamic team. The company supports a diverse portfolio of clients across both the public and private sectors, with a strong reputation for delivering reliable and responsive IT services.

As a 3rd Line Engineer, you’ll be the go-to expert for complex technical issues and escalations, working with the latest Microsoft Cloud technologies. You’ll also play a key role in mentoring junior engineers and contributing to strategic IT initiatives. This role offers a clear path to progression, with future opportunities to step into a Lead or Operations Manager position.

Key Responsibilities

• Resolve high-level technical issues escalated from 1st and 2nd line teams
• Provide expert support across Microsoft 365, Azure AD, and Windows Server environments
• Assist with technical projects and client onboarding
• Collaborate with clients to understand their IT needs and deliver tailored solutions
• Mentor junior engineers and contribute to internal knowledge sharing

Key Skills Required

• Office 365 support and administration
• Windows Server administration
• Exposure to Mac environments
• Networking (LAN / WAN)
• Experience working in a consultancy or MSP environment
• M365 certifications
• Familiarity with ITIL practices

What’s in it for You?

• Microsoft training and certification support
• Exposure to a wide range of technologies and client environments
• Collaborative and supportive team culture

Click ‘apply now’ or get in touch with Joe Bigsby on (0)203 826 6747 or [emailprotected]

Nigel Frank International is the global leader in Microsoft Recruitment. We are trusted by Microsoft Partners and End Users across the UK and Europe to deliver top-tier Modern Workplace professionals. Visit http://www.nigelfrank.com for more opportunities.