3rd Line Support Engineer / Stratford-Upon-Avon

JR United Kingdom; Royal Leamington Spa; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading provider of environmental compliance and data management services is looking for an experienced 3rd Line Support Engineer in Royal Leamington Spa. You will provide expert support, manage technical projects, and drive cybersecurity initiatives. Join a dynamic team that values innovation and offers a hybrid working model with a comprehensive benefits package including private medical insurance and enhanced holiday options.

Benefits

Enhanced holiday package (buy/sell up to 10 days)

Private medical insurance

Subsidised gym membership

Qualifications

• 4+ years of IT support experience in 3rd line support.
• Deep expertise with Microsoft technologies (Azure, Intune, M365).
• Strong communication skills in technical and collaborative settings.

Responsibilities

• Provide expert-level support for up to 400 staff.
• Lead high-level technical projects and maintain infrastructure.
• Drive cybersecurity initiatives and mentor junior team members.

Skills

Troubleshooting

Microsoft Technologies

Cybersecurity

Tools

ServiceNow

SQL

Azure

M365

Job description

Social network you want to login/join with:

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Client:

Opus Recruitment Solutions

Location:

royal leamington spa, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

5

Posted:

31.05.2025

Expiry Date:

15.07.2025

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Job Description:

Are you an experienced IT professional with advanced troubleshooting skills and a passion for resolving complex technical challenges? We’ve partnered with the UK’s leading provider of environmental compliance and data management services, who are seeking a skilled 3rd Line Support Engineer to join their dynamic team.

What You’ll Do:

• Provide expert-level support for up to 400 staff, acting as an escalation point for intricate IT issues alongside the support team.
• Diagnose and resolve advanced technical problems, ensuring adherence to SLAs and minimal downtime.
• Lead and contribute to high-level technical projects, including infrastructure maintenance and optimisation of their Microsoft stack (Azure, Active Directory, Windows Server, and beyond).
• Drive cybersecurity initiatives, support ISO 27001 compliance, and enhance business continuity strategies.
• Mentor junior team members and spearhead innovative improvements to IT processes and systems.
• Manage escalated Service Desk tickets with precision, ensuring timely and effective resolution.

Who You Are:

• You bring 4+ years of IT support experience, with a strong background in 3rd line support and advanced troubleshooting.
• You’re a proactive, detail-oriented communicator who thrives in both technical and collaborative environments.
• Deep expertise with Microsoft technologies (Azure, Intune, M365, Teams) is essential.
• Experience with SQL, Endpoint management, and ServiceNow is highly desirable.
• Knowledge of networking and infrastructure is a significant advantage.
• Hybrid working arrangement at their Stratford-Upon-Avon office (4 days in, Fridays from home)
• Up to 10% bonus
• Enhanced holiday package (buy/sell up to 10 days)
• Private medical insurance
• Subsidised gym membership

Is this role of interest? Or do you know someone who might be the perfect fit? Please send a CV to [emailprotected] or apply below.