3rd Line Support Engineer

JR United Kingdom; Northampton; On-site; GBP 38,000 - 45,000; Full time

Job summary

Une entreprise de support informatique de premier plan à Londres recherche un 3rd Line Support Engineer. Le candidat sera responsable de la résolution de problèmes techniques complexes, tout en soutenant et en mentorant des ingénieurs juniors. Ce rôle offre une progression vers des postes de leader ou de manager des opérations, avec une culture d'équipe collaborative et des opportunités de formation Microsoft.

Benefits

Support de formation Microsoft et certification

Culture d'équipe collaborative et serviable

Exposition à une large gamme de technologies

Qualifications

• Expérience en support technique dans un environnement Windows Server et Office 365.
• Certification M365 et connaissances des pratiques ITIL appréciées.

Responsibilities

• Résoudre les problèmes techniques élevés et soutenir les équipes de 1ère et 2ème ligne.
• Mentorer les ingénieurs juniors et contribuer au partage des connaissances internes.

Skills

Office 365 support and administration

Windows Server administration

Networking (LAN / WAN)

Exposure to Mac environments

Experience working in a consultancy or MSP environment

M365 certifications

Familiarity with ITIL practices

Job description

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Location: South West London (On-site in Wimbledon)

Salary: Up to £45,000 DOE

About the Role / Company

This is an exciting opportunity to join a growing IT Support company based in South West London. They are seeking a highly skilled and experienced 3rd Line Support Engineer to join their dynamic team. The company supports a diverse portfolio of clients across both the public and private sectors, with a strong reputation for delivering reliable and responsive IT services.

As a 3rd Line Engineer, you’ll be the go-to expert for complex technical issues and escalations, working with the latest Microsoft Cloud technologies. You’ll also play a key role in mentoring junior engineers and contributing to strategic IT initiatives. This role offers a clear path to progression, with future opportunities to step into a Lead or Operations Manager position.

Key Responsibilities

• Resolve high-level technical issues escalated from 1st and 2nd line teams
• Provide expert support across Microsoft 365, Azure AD, and Windows Server environments
• Assist with technical projects and client onboarding
• Collaborate with clients to understand their IT needs and deliver tailored solutions
• Mentor junior engineers and contribute to internal knowledge sharing

Key Skills Required

• Office 365 support and administration
• Windows Server administration
• Exposure to Mac environments
• Networking (LAN / WAN)
• Experience working in a consultancy or MSP environment
• M365 certifications
• Familiarity with ITIL practices

What’s in it for You?

• Microsoft training and certification support
• Exposure to a wide range of technologies and client environments
• Collaborative and supportive team culture

Click ‘apply now’ or get in touch with Joe Bigsby on (0)203 826 6747 or [emailprotected]

Nigel Frank International is the global leader in Microsoft Recruitment. We are trusted by Microsoft Partners and End Users across the UK and Europe to deliver top-tier Modern Workplace professionals. Visit http://www.nigelfrank.com for more opportunities.