3rd line support Engineer

JR United Kingdom; Cardiff; On-site; GBP 35,000 - 50,000; Full time

Job summary

A well-established IT consultancy is seeking a 3rd line service desk engineer to provide advanced technical support and manage security requirements. The role involves maintaining infrastructure across various clients, ensuring compliance with standards, and supporting Microsoft technologies. Candidates should have solid experience in Microsoft environments, with a proactive approach to automation and backup strategies.

Qualifications

• Strong experience with Microsoft Azure, Intune, Manage Engine, and M365.
• AZ-104 certification (or working towards it) required.
• Confident scripting with PowerShell and hands-on with VMs and security.

Responsibilities

• Support the infrastructure stack, including Microsoft Entra ID, SSO, Azure.
• Maintain compliance with Cyber Essentials standards.
• Manage and review Disaster Recovery Plan, conduct testing.

Skills

Azure

Intune

PowerShell

Networking

Disaster Recovery Planning

Problem-Solving

Education

AZ-104 Certification

Tools

Microsoft Entra ID

Manage Engine

Microsoft 365

Job description

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A superb opportunity for a 3rd line service desk engineer to join a well-established IT consultancy with a broad range of clients across diverse sectors.

Provide advanced technical support and managing the infrastructure and security requirements of the client.

Take ownership of infrastructure, security, and support across a varied client estate.

Excellent experience within the Microsoft environments, proactive about automation, and solid in backup and disaster recovery,

The Role:

• Support the infrastructure stack, including Microsoft Entra ID, SSO, Azure, VMs consisting of domain controllers, file servers, hosted RDS environment, and other hosted services.
• Maintain patching schedules for Microsoft applications, third-party applications, and anti-virus definitions including Microsoft Defender.
• Maintain compliance with Cyber Essentials standards.
• Provide support including Microsoft Intune and legacy systems
• Maintain patching schedules and configuration for various devices via policy, and daily checks.
• Report on endpoint coverage and compliance.
• Reduce complexity and increase productivity across the Microsoft environment.
• Develop smoother, more efficient ways of working.
• Manage, Review, and ensure the Disaster Recovery Plan is fit for purpose, via detailed documentation in conjunction with the client.
• Conduct regular disaster recovery assurance testing for various systems, including Azure infrastructure failover, M365 backup/restore, network infrastructure failover.
• The Person
• Strong experience with Microsoft Azure, Intune, Manage Engine, and M365
• AZ-104 certification (or working towards it)
• Confident scripting with PowerShell
• Hands-on with VMs, networking, security and DR planning
• Good communicator, detail-oriented, and a problem-solver