3rd Line Support Engineer

JR United Kingdom; Bath; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in the technical support sector is seeking a 3rd Line Support Engineer to join their team. You will utilize your technical expertise to troubleshoot and resolve issues while supporting the first and second-line teams. An excellent opportunity for candidates with experience in a Managed Service Provider environment.

Benefits

Competitive salary up to £40,000

Holiday entitlement of 25 days plus bank holidays

Increasing holiday by 1 day for each year of service up to a maximum of 28 days

Qualifications

• Experience in a similar role within a Managed Service Provider environment.
• Ability to work independently and as part of a team.
• Live within a commutable distance to Bristol.

Responsibilities

• Troubleshooting and resolving hardware and software problems.
• Supporting first and second line teams.
• Addressing a variety of complex support cases.

Skills

Communication

Problem Solving

Technical Expertise

Proficiency in Microsoft Operating systems

Knowledge of Microsoft 365 applications

Tools

WatchGuard firewalls

Job description

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Additional - Must have driving license and access to a car

As a member of the Technical Support Team, you will play a vital role in addressing a variety of complex support cases and supporting the first and second line team. Utilising your technical expertise, you will troubleshoot and resolve hardware and software problems, ensuring that clients receive prompt and effective solutions.

The successful 3rd Line Support Engineer will be able to demonstrate the following:

• Previous experience in a similar role within a Managed Service Provider environment.
• Ability to work well independently and as part of a team
• Excellent written and verbal communication skills
• A natural problem solver who thrives in a fast-paced office environment.
• Proficient in Microsoft Operating systems and Microsoft 365 applications and managed firewalls.
• Experience with on-premise Microsoft server environment would be desirable.
• Live within a commutable distance to the offices in Bristol.
• Full UK driving license and access to own vehicle
• Ideally experienced with WatchGuard firewalls (not essential)

In return they are offering:

• A competitive salary up to £40,000 dependent on skills, knowledge, and experience
• Holiday entitlement of 25 days plus bank holidays, increasing by 1 day for each year of service up to a maximum of 28 days