3rd Line Support Engineer

JR United Kingdom; Bristol; On-site; GBP 34,000 - 40,000; Full time

Job summary

A leading company in technical support is seeking a 3rd Line Support Engineer in Bristol. This role involves addressing complex support cases, resolving hardware and software problems, and working closely with other support teams. The ideal candidate will have experience in a Managed Service Provider environment and be proficient in Microsoft technologies. In return, the company offers a competitive salary, generous holiday entitlement, and a supportive work environment.

Benefits

Holiday entitlement of 25 days plus bank holidays

Increasing holiday entitlement based on service

Qualifications

• Experience in a similar role within a Managed Service Provider environment.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.

Responsibilities

• Troubleshoot and resolve hardware and software issues.
• Support first and second line teams.
• Ensure clients receive prompt and effective solutions.

Skills

Problem Solving

Communication

Technical Troubleshooting

Tools

Microsoft Operating Systems

Microsoft 365

Firewalls

Job description

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Additional - Must have driving license and access to a car

As a member of the Technical Support Team, you will play a vital role in addressing a variety of complex support cases and supporting the first and second line team. Utilising your technical expertise, you will troubleshoot and resolve hardware and software problems, ensuring that clients receive prompt and effective solutions.

The successful 3rd Line Support Engineer will be able to demonstrate the following:

• Previous experience in a similar role within a Managed Service Provider environment.

• Ability to work well independently and as part of a team

• Excellent written and verbal communication skills

• A natural problem solver who thrives in a fast-paced office environment.

• Proficient in Microsoft Operating systems and Microsoft 365 applications and managed firewalls.

• Experience with on premise Microsoft server environment would be desirable.

• Live within a commutable distance to the offices in Bristol.

• Full UK driving license and access to own vehicle

• Ideally experienced with WatchGuard firewalls (not essential)

In return they are offering:

• A competitive salary up to £40,000 dependent on skills, knowledge, and experience

• Holiday entitlement of 25 days plus bank holidays, increasing by 1 day for each year of service up to a maximum of 28 days