3rd Line Support Engineer

TN United Kingdom; Caerphilly; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

An established industry player seeks a dedicated 3rd Line Support Engineer to join their dynamic team. In this pivotal role, you will provide expert technical support, manage escalations, and lead complex solutions in a hybrid working environment. You will be responsible for optimizing end-user computer environments and supporting Microsoft 365 and Intune. This innovative firm values your contributions and offers a comprehensive benefits package, including generous holiday entitlement, pension options, and opportunities for personal wellbeing. If you are passionate about technology and eager to make an impact, this position is perfect for you.

Benefits

25 days holiday entitlement

Holiday Purchase Scheme

CSR Volunteer Day

2 days for personal wellbeing

Pension scheme

Electric Vehicle salary sacrifice scheme

Death in Service x4 basic salary

Partially subsidised Private Medical Insurance

Salary sacrifice charity donation scheme

Hybrid working arrangement

Qualifications

• Experience in providing 3rd line technical support in IT environments.
• Hands-on expertise in managing Microsoft technologies and server solutions.

Responsibilities

• Deliver outstanding 3rd line technical support in ITIL areas.
• Manage and optimize enterprise end-user computer environments.

Skills

Windows 10/11

Microsoft 365

Intune

PowerShell scripting

ITIL v3/4 Foundation

Firewall management

VPN management

LAN/WAN management

DNS/DHCP

Database systems

Education

ITIL v3/4 Foundation Certification

Tools

Microsoft 365

Intune

PowerShell

Azure AD

Job description

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Location: Caerphilly, South Wales (Hybrid working arrangement Mon & Fri optional WFH days)

Company & Role Information

With 30 years of experience and expertise in providing innovative products and services, our client is a leading ICT supplier to many private and public sector companies. Our client offers IT Managed Services and Solution Design to complement several other products.

As the 3rd Line Support Engineer, you will be pivotal in providing expert-level support, managing escalations, and leading complex technical solutions.

Normal hours cover 08:00 - 18:00pm

Shifts are either (09.00 - 17:30pm) (08:00 - 16:30pm) (09:30 - 18:00pm)

As part of the support delivery team, occasional weekends or bank holidays may work, but the requirement would be communicated in advance, and pay would be adjusted accordingly.

Responsibilities

• Delivering outstanding 3rd line technical support whilst working to high standards in the ITIL areas of Incident, Problem, Change and Service Request.
• Working as a technical lead on major incidents, problem management and root cause analysis.
• Managing and optimising enterprise end-user computer environments, including Windows, MacOS, mobile devices, VDIs and collaboration tools.
• Managing and supporting Microsoft 365, Intune, Active Directory and Group Deploying and managing endpoint security solutions, patching and compliance policies.
• Providing technical leadership to Level 1 and Level 2 engineers.
• Maintain and update IT documentation.

Experience

The successful candidate will have support experience of:-

• Windows 10/11, Microsoft 365, Intune, Autopilot, Azure AD, Group Policy, Intune configuration policies and Sentinel.
• Server technologies.
• Firewall and VPN's management.
• LAN/LWAN/WAN, DNS, DHCP.
• Hands-on expertise in PowerShell scripting
• Back-up solutions and AV technologies.
• Experience with device management solutions
• ITIL v3/4 Foundation
• UC Technologies
• Database systems
• Use of 3rd party patching tools

Remuneration

• 25 days holiday entitlement rising to 28 days after 5 plus years of service
• Holiday Purchase Scheme
• A company supported CSR Volunteer Day
• 2 days for personal wellbeing
• Pension including the option to join Salary Sacrifice/Exchange for Pension scheme (SXP)
• Electric Vehicle salary sacrifice scheme
• Death in Service x4 basic salary
• Private Medical Insurance is available, partially subsidised
• Salary sacrifice charity donation scheme
• Hybrid working arrangement Mon & Fri optional WFH days

For immediate consideration please send your CV in today