3rd Line Support Engineer

ZipRecruiter; Bristol; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is looking for a proactive Support Engineer to enhance its IT infrastructure. This role offers the chance to work in a dynamic environment, providing advanced technical support and collaborating on infrastructure projects. You will tackle complex technical issues, manage cloud environments, and ensure service levels with external vendors. Join a supportive team that values continuous improvement and offers ongoing training opportunities, including Microsoft certifications. If you're ready to make a meaningful impact in a professional services environment, this opportunity is for you.

Benefits

Ongoing training opportunities

Microsoft certifications

Collaborative working culture

Qualifications

• Strong technical background in Windows Server, Active Directory, and networking.
• Proficiency in PowerShell for automation and process improvement.

Responsibilities

• Provide advanced technical support and troubleshoot complex issues.
• Support and optimize cloud environments including Azure and AWS.

Skills

Windows Server

Active Directory

Networking

Virtualization Technologies

PowerShell

Communication Skills

Analytical Skills

Job description

Job Description

Support Engineer - Law Firm (2nd / 3rd Line Support)Location: Onsite - Bristol

A leading law firm based in Bristol is seeking a skilled and proactive 2nd / 3rd Line Support Engineer to join its in-house IT team. This is a fantastic opportunity to play a key role in supporting and enhancing the firm’s IT infrastructure while working in a dynamic and professional environment.

About the Role:

You will provide advanced technical support to internal users, assist with infrastructure projects, and contribute to the ongoing development of the firm’s IT systems. This role involves troubleshooting complex technical issues, managing cloud environments, and collaborating with internal teams and third-party vendors to ensure the smooth operation of IT services.

Key Responsibilities:

• Technical Support & Troubleshooting: Handle escalations from 1st line support, resolving complex issues across servers, networks, applications, and security systems.

• Cloud Infrastructure: Support and optimize cloud environments (Azure, AWS, Google Cloud), including involvement in migrations and performance enhancements.

• Project Involvement: Contribute to infrastructure projects, including upgrades, security improvements, and strategic IT developments.

• Vendor Coordination: Collaborate with external service providers to resolve issues and maintain service levels.

• Documentation & Knowledge Sharing: Ensure documentation is up-to-date and share expertise with colleagues to promote continuous improvement.

• Incident Management: Respond swiftly to critical incidents, perform root cause analysis, and implement preventative measures.

• Security & Compliance: Support and improve security practices, ensuring systems remain compliant with industry standards and internal policies.

Skills & Experience:

• Strong technical background in Windows Server, Active Directory, networking, and virtualization technologies.

• Proficiency in PowerShell or similar scripting for automation and process improvement.

• Demonstrated ability to troubleshoot and resolve complex issues independently.

• Excellent communication skills with the ability to engage effectively across all levels of the business.

• Highly organized with strong analytical skills and a proactive approach to problem-solving.

Desirable:

• Experience working within a professional services environment, preferably in the legal sector.

• Familiarity with IT systems commonly used in law firms is a plus.

Why Join Us?

This is a great opportunity to join a supportive and professional team within a respected law firm. You’ll benefit from a collaborative working culture, ongoing training opportunities including Microsoft certifications, and a chance to make a meaningful impact on the firm’s IT operations.