3rd Line Support Engineer

JR United Kingdom; Southampton; On-site; GBP 38,000 - 45,000; Full time

Job summary

Join a reputable IT Support company as a 3rd Line Support Engineer, where you'll tackle complex technical issues, support diverse clients, and mentor junior engineers. You'll work with advanced Microsoft technologies and have opportunities for professional development and progression within the company.

Benefits

Microsoft training and certification support

Collaborative and supportive team culture

Exposure to a wide range of technologies and client environments

Qualifications

• Experience in 3rd line support with Microsoft technologies.
• Strong problem-solving skills and mentoring capabilities.

Responsibilities

• Resolve high-level technical issues escalated from other teams.
• Provide expert support across Microsoft 365 and Azure AD.
• Assist with technical projects and client onboarding.

Skills

Office 365 support and administration

Windows Server administration

Networking (LAN / WAN)

Exposure to Mac environments

Experience working in a consultancy or MSP environment

M365 certifications

Familiarity with ITIL practices

Job description

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Location: South West London (On-site in Wimbledon)

Salary: Up to £45,000 DOE

About the Role / Company

This is an exciting opportunity to join a growing IT Support company based in South West London. They are seeking a highly skilled and experienced 3rd Line Support Engineer to join their dynamic team. The company supports a diverse portfolio of clients across both the public and private sectors, with a strong reputation for delivering reliable and responsive IT services.

As a 3rd Line Engineer, you’ll be the go-to expert for complex technical issues and escalations, working with the latest Microsoft Cloud technologies. You’ll also play a key role in mentoring junior engineers and contributing to strategic IT initiatives. This role offers a clear path to progression, with future opportunities to step into a Lead or Operations Manager position.

Key Responsibilities

• Resolve high-level technical issues escalated from 1st and 2nd line teams
• Provide expert support across Microsoft 365, Azure AD, and Windows Server environments
• Assist with technical projects and client onboarding
• Collaborate with clients to understand their IT needs and deliver tailored solutions
• Mentor junior engineers and contribute to internal knowledge sharing

Key Skills Required

• Office 365 support and administration
• Windows Server administration
• Exposure to Mac environments
• Networking (LAN / WAN)
• Experience working in a consultancy or MSP environment
• M365 certifications
• Familiarity with ITIL practices

What’s in it for You?

• Microsoft training and certification support
• Exposure to a wide range of technologies and client environments
• Collaborative and supportive team culture

Click ‘apply now’ or get in touch with Joe Bigsby on (0)203 826 6747 or [emailprotected]

Nigel Frank International is the global leader in Microsoft Recruitment. We are trusted by Microsoft Partners and End Users across the UK and Europe to deliver top-tier Modern Workplace professionals. Visit http://www.nigelfrank.com for more opportunities.