3rd Line Network and Support Engineer

JR United Kingdom; Birmingham; On-site; GBP 40,000 - 75,000; Full time

Job summary

An established industry player is seeking a skilled 3rd Line Network and Support Engineer to join their dynamic team. In this pivotal role, you will provide essential technical support, manage internal and external networks, and lead troubleshooting efforts during major outages. Your expertise in networking protocols, WAN technologies, and system performance monitoring will be crucial to ensuring operational excellence. This opportunity allows you to stay ahead of tech trends while collaborating with vendors and cross-training team members. If you're passionate about technology and ready to make an impact, this role is perfect for you.

Qualifications

• Strong knowledge of networking protocols and technologies.
• Experience with WAN technologies and major outage management.

Responsibilities

• Take ownership of support calls and resolve issues efficiently.
• Lead troubleshooting for major outages, including ransomware.

Skills

Networking (TCP/IP, DNS, DHCP, VLANs)

WAN technologies (xDSL, FTTC, FTTP, 4G/5G, Routers)

VMware/Hyper-V

Active Directory, Azure AD, MFA, Endpoint Manager

Windows Server (2008–2019) and Desktop OS (7–11)

Microsoft Exchange, Office 365, SharePoint, Teams, OneDrive, Autopilot

Job description

Social network you want to login/join with:

3rd Line Network and Support Engineer, birmingham

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Client:

Location:

birmingham, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

28.04.2025

Expiry Date:

12.06.2025

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Job Description:

Role: 3rd Line Network and Support Engineer

Location: Wales / Birmingham / Fully Remote

I’m looking for a skilled 3rd Line Network and Support Engineer to join a great client based in Birmingham/Wales. In this role, you’ll provide technical support, resolve major outages, and manage internal and external networks.

Key Responsibilities:

•Take ownership of support calls and resolve issues efficiently.

•Lead troubleshooting for major outages (including ransomware/crypto attacks).

•Maintain and configure hardware/software systems.

•Monitor system performance and provide proactive solutions.

•Ensure compliance with security policies.

•Stay updated on tech trends and provide cross-training.

•Collaborate with vendors for issue resolution.

Required Skills:

•Strong knowledge of Networking (TCP/IP, DNS, DHCP, VLANs).

•Experience with WAN technologies (xDSL, FTTC, FTTP, 4G/5G, Routers).

•Expertise in VMware/Hyper-V.

•Experience handling major outages and ransomware.

•Knowledge of Active Directory, Azure AD, MFA, Endpoint Manager.

•Windows Server (2008–2019) and Desktop OS (7–11) experience.

•Familiarity with Microsoft Exchange, Office 365, SharePoint, Teams, OneDrive, and Autopilot.

If this sounds of interest please get in touch!