3rd Line Network and Support Engineer

Harvey Nash; Birmingham; Remote; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a skilled 3rd Line Network and Support Engineer to join their team. This role involves providing technical support, resolving major outages, and managing both internal and external networks. You'll be at the forefront of maintaining and configuring systems, ensuring compliance with security policies, and staying updated on tech trends. If you thrive in a dynamic environment and are passionate about technology, this opportunity offers a chance to make a significant impact in a supportive and innovative setting.

Qualifications

• Strong networking knowledge and experience with WAN technologies.
• Proficient in VMware/Hyper-V and handling major outages.

Responsibilities

• Take ownership of support calls and resolve issues efficiently.
• Lead troubleshooting for major outages and ensure compliance with security policies.

Skills

Networking (TCP/IP, DNS, DHCP, VLANs)

WAN technologies (xDSL, FTTC, FTTP, 4G/5G, Routers)

VMware/Hyper-V

Handling major outages and ransomware

Active Directory, Azure AD, MFA, Endpoint Manager

Windows Server (2008–2019)

Desktop OS (Windows 7–11)

Microsoft Exchange, Office 365, SharePoint, Teams, OneDrive, Autopilot

Job description

This range is provided by Harvey Nash. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Role: 3rd Line Network and Support Engineer

Location: Wales / Birmingham / Fully Remote

I’m looking for a skilled 3rd Line Network and Support Engineer to join a great client based in Birmingham/Wales. In this role, you’ll provide technical support, resolve major outages, and manage internal and external networks.

Key Responsibilities:

1. Take ownership of support calls and resolve issues efficiently.
2. Lead troubleshooting for major outages (including ransomware/crypto attacks).
3. Maintain and configure hardware/software systems.
4. Monitor system performance and provide proactive solutions.
5. Ensure compliance with security policies.
6. Stay updated on tech trends and provide cross-training.
7. Collaborate with vendors for issue resolution.

Required Skills:

1. Strong knowledge of Networking (TCP/IP, DNS, DHCP, VLANs).
2. Experience with WAN technologies (xDSL, FTTC, FTTP, 4G/5G, Routers).
3. Expertise in VMware/Hyper-V.
4. Experience handling major outages and ransomware.
5. Knowledge of Active Directory, Azure AD, MFA, Endpoint Manager.
6. Windows Server (2008–2019) and Desktop OS (7–11) experience.
7. Familiarity with Microsoft Exchange, Office 365, SharePoint, Teams, OneDrive, and Autopilot.

If this sounds of interest please get in touch!

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Technology, Information and Media