IT Network/Infrastructure Support Engineer - 2nd/3rd Line Position

Axians UK; Coventry; Hybrid; GBP 40,000 - 65,000; Full time

Job summary

An established industry player is seeking a knowledgeable IT Network/Infrastructure Support Engineer to join their dynamic team in Coventry. This role involves supporting a diverse range of software and hardware across numerous offices, ensuring top-notch customer service and technical support. The ideal candidate will thrive in a hybrid work environment, balancing remote diagnostics with on-site engagements. With a focus on continuous learning and professional development, this position offers a chance to work with cutting-edge technologies and contribute to exciting projects. If you are passionate about IT and eager to embrace innovation, this opportunity is perfect for you.

Benefits

Company Shares Scheme

Pension

Medical Insurance

Financial Planning Support

Death in Service

Medicash Healthcare Cash Plan

Company Sick Pay

Hybrid Working

Investment in training

Employee Assistance Program

Qualifications

• Proven experience with Desktop & Server solutions across the Microsoft stack.
• Good understanding of Network platforms and WiFi solutions.

Responsibilities

• Handle escalated calls and provide excellent customer service.
• Perform detailed fault diagnostics and on-site support as required.
• Complete small projects and ensure compliance with ISO standards.

Skills

Microsoft Office 365

Microsoft Azure

Cisco routers configuration

Fortinet firewalls NSE4

Active Directory

Windows 10

Network fault finding

Backup technologies (VEEAM)

Education

Microsoft Certifications

Tools

Hyper V

VMware

Solar Winds Server Monitoring

Job description

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Purpose of Role:

Are you passionate about IT? Do you like problem-solving and embracing innovation? Join our internal support team at Vinci Energies UK & ROI as an IT Support Engineer, supporting a range of software and hardware across 25 offices in the UK and ROI.

Role Overview:

We are looking for a knowledgeable and experienced IT Support Engineer to join our technical team in Coventry. The ideal candidate will have a proven history of troubleshooting and resolving technical issues for a client base of 1350 users via remote connectivity, telephone, or email.

Key Responsibilities:

1. Customer Support: Handle escalated calls from customers around the UK. Provide excellent levels of customer service at all times.
2. Remote Diagnostics: Perform detailed fault diagnostics by remotely accessing customer environments.
3. On-Site Support: Travel to customer sites as required for planned meetings or project work.
4. Maintenance and Preparation: Run daily checks on backups and carry out preventative maintenance on customer environments. Prepare and build customer equipment as required.
5. Project Work: Complete small projects, including researching and testing new products and technologies.
6. Compliance and Values: Ensure adherence to Axians’ Management System Manual for Quality (ISO 9001), InfoSec (ISO 27001), and ESG (ISO 14001). Embody and demonstrate Axians’ UK core values—Trust, Dynamic, and Supported—in all interactions and behaviours, both internally and externally.

Technical Requirements:

• Knowledge of Microsoft cloud solutions including Office 365 and Azure.
• Proven experience with Desktop & Server solutions across the Microsoft stack.
• Good understanding of Network platforms. Ability to configure Cisco routers and Fortinet firewalls NSE4 working towards NSE5.
• Overall appreciation of system security, requirements and proven experience with relevant software and hardware solutions.
• WiFi solution experience & knowledge, with Cisco etc.
• Candidates with Microsoft Certifications would be advantageous.
• Active Directory, Windows 10, Office 365, Hyper V, VMware and Citrix administration, Network fault finding and diagnostics, Network cabling and patching, Backup technologies: VEEAM, Experience with Solar Winds Server and Applications Monitoring software would prove advantageous.

Personal Attributes:

• Confident verbal and written communicator with both clients and peers.
• Ability to research new products and information around technical solutions that provide answers and solve problems.
• Self-Motivated and disciplined, with the ability to prioritise and execute tasks under pressure.

Salary & Benefits:

• Salary is based on experience and location.
• Benefits include: Company Shares Scheme, Pension, Medical Insurance, Financial Planning Support, Death in Service, Medicash Healthcare Cash Plan, Company Sick Pay, Hybrid Working, Investment in personal and professional training, Professional Memberships, Health checks, Wellbeing training and support, Employee Assistance Program, Flu jabs, Eyecare, and paid holiday.

Work Environment:

Axians is a fun and growing business both in the UK and globally. We support a hybrid work environment, but work best in teams, either in our offices or on customer sites.

About Us:

Axians UK is a technology services partner delivering transformative solutions to accelerate our customers’ ambitions. We invest in long-term thinking and rely on our global network to deploy technology that achieves operational outcomes.

Additional Details:

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Engineering and Information Technology
• Industries: IT Services and IT Consulting