3rd-Line IT Support Analyst - NHS Identity & Security

Your World Healthcare UK

Norwich

On-site

GBP 30,000 - 33,000

Full time

14 days+
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Job summary

Your World Healthcare UK in Norwich is seeking a Technical Support Analyst to join the NHS IT team. The role focuses on second- and third-line support for Trust infrastructure and clinical systems, ensuring secure, reliable services and effective access management.

You will work with Infrastructure, Cyber Security, and Digital Services teams, delivering high-quality support, system improvements, and secure access to critical NHS systems in a busy hospital setting.

Qualifications

  • Experience in second- and third-line support within enterprise IT environments.

Responsibilities

  • Provide second- and third-line technical support for infrastructure and enterprise systems.

Skills

Communication
Customer service
Troubleshooting
ITIL

Tools

Microsoft Windows Server
Microsoft Entra ID (Azure AD)
Active Directory
SQL Server
PowerShell
Citrix
VMware
Microsoft 365
Azure
DSP Toolkit

Job description

Your World Healthcare UK in Norwich is seeking a Technical Support Analyst to join the NHS IT team. The role focuses on second- and third-line support for Trust infrastructure and clinical systems, ensuring secure, reliable services and effective access management.

You will work with Infrastructure, Cyber Security, and Digital Services teams, delivering high-quality support, system improvements, and secure access to critical NHS systems in a busy hospital setting.

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