Field Endpoint Support Engineer – Healthcare IT (Norfolk)

Triumph Consultants Ltd; Norwich; On-site; GBP 25,000 - 35,000; Full time

Job summary

Triumph Consultants Ltd is recruiting for Endpoint Support Engineers (Band 5) to join our Healthcare Digital Services team in Norwich. You will provide second-line IT support to clinical and corporate users, handling incidents and assisting with deployment and maintenance of IT hardware and software.

Candidates must hold a full UK driving licence and have access to a vehicle to travel between Trust sites; travel is a core part of the role.

Qualifications

• Experience providing second-line desktop/endpoint support.
• Strong knowledge of Active Directory and Microsoft Windows 11.
• Experience with Microsoft 365 and Citrix.
• Knowledge of endpoint hardware, software and peripherals.
• Experience in a customer-focused IT environment.
• Strong troubleshooting and problem-solving skills.

Responsibilities

• Provide second-line technical support remotely and on-site.
• Diagnose and resolve hardware and software incidents.
• Install, configure and maintain desktops, laptops, peripherals and telephones.
• Support Windows 11, Microsoft 365 and Citrix environments.
• Manage Active Directory users, computers and security groups.
• Use remote support tools to investigate and resolve issues.
• Manage IT incidents and requests through the Service Desk system.
• Support hardware refreshes and equipment moves.

Skills

Second-line endpoint support

Active Directory

Windows 11

Microsoft 365

Citrix

Customer service

Troubleshooting

ITIL knowledge

Education

Microsoft certification (e.g., MCSA/MCSE)

Tools

Citrix

Microsoft 365

Remote support tools

Job description

Triumph Consultants Ltd is recruiting for Endpoint Support Engineers (Band 5) to join our Healthcare Digital Services team in Norwich. You will provide second-line IT support to clinical and corporate users, handling incidents and assisting with deployment and maintenance of IT hardware and software.

Candidates must hold a full UK driving licence and have access to a vehicle to travel between Trust sites; travel is a core part of the role.