3rd Line IT Engineer

MCS Group; Ormskirk; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Private healthcare

33 days holiday incl bank holidays and

Birthday off

Professional development plans

8 hours of training per month

Funded qualifications

Employee recognition

Company events

Discounted gym membership

Perkbox rewards

Mental health support

Pension contributions

Free onsite parking

Modern office with breakout space

Job summary

MCS Group is seeking a Lead IT Engineer to serve as the final escalation point for client technology issues at our Ormskirk office. You will lead complex incident resolution and client projects while mentoring engineers and collaborating with Account Management to deliver secure, scalable IT solutions.

The role focuses on Microsoft 365, networking, servers, and endpoint projects in a fast‑paced, customer‑facing environment. Expect ongoing professional development and a supportive team culture.

Qualifications

• 5+ years IT support experience required.
• Broad technical experience across Windows Server, Microsoft 365, networking (DNS, DHCP, routing), firewalls, cloud technologies and backup solutions.
• Experience with RMM and PSA tools.
• Strong diagnostic, troubleshooting and decision‑making skills.
• Calm, structured problem solving with attention to detail.
• Ability to mentor others and contribute to improving service functions.
• Certifications such as Microsoft, Cisco, or CompTIA are desirable.
• Must be able to commute to Ormskirk or relocate before starting.

Responsibilities

• Act as the highest escalation point for technical incidents and service requests.
• Troubleshoot and resolve complex issues across infrastructure, networks, cloud, servers, firewalls and endpoint management.
• Perform root cause analysis for recurring or critical issues and implement permanent fixes.
• Lead onboarding, migrations and client infrastructure projects when required.
• Mentor engineers on complex issues and personal development.
• Lead difficult or high‑priority client cases while staying calm under pressure.
• Create and maintain internal knowledge base content and documentation.
• Liaise with vendors and suppliers for support escalations and service issues.
• Communicate clearly with clients about complex technical issues to ensure confidence.
• Support Account Management with technical insight when reviewing client environments.
• Deliver technical tasks within client projects, including configuration, migration, implementation and testing.
• Work on Microsoft 365, networking, server and endpoint projects.

Skills

IT support experience

Windows Server

Microsoft 365

Networking

Firewalls

Cloud technologies

Backup solutions

RMM tools

PSA tools

Diagnostics & troubleshooting

Mentoring

Tools

RMM tools

PSA tools

Job description

Salary: £45,000 - 55,000 per year

Requirements:

• We require 5+ years of experience in IT support roles.
• We need broad technical experience across Windows Server, Microsoft 365, networking (DNS, DHCP, routing), firewalls, cloud technologies, and backup solutions.
• We require experience with RMM and PSA tools.
• We need strong diagnostic, troubleshooting, and decision‑making skills.
• We value a calm, structured approach to problem‑solving with strong attention to detail.
• We expect the ability to mentor others and contribute to improving the overall service function.
• Relevant industry certifications such as Microsoft, Cisco, or CompTIA are desirable.
• We require the ability to commute to our Ormskirk office or relocate before starting.
• We require 5 years of IT support experience.

Responsibilities:

• We act as the highest escalation point for technical incidents and service requests.
• We troubleshoot and resolve complex issues across infrastructure, networks, cloud, servers, firewalls, and endpoint management.
• We perform root cause analysis for recurring or critical issues and implement permanent fixes.
• We handle advanced onboarding, migrations, and client infrastructure projects where required.
• We support, guide, and mentor engineers on complex issues and personal development.
• We lead difficult or high‑priority client cases while maintaining calm under pressure.
• We assist with creating and maintaining internal knowledge base content and documentation.
• We liaise with vendors and suppliers for support escalations and service issues.
• We communicate clearly with clients, especially around complex technical issues, to ensure confidence and understanding.
• We support our Account Management team with technical insight when reviewing client environments.
• We deliver technical tasks within client projects, including configuration, migration, implementation, and testing.
• We work on Microsoft 365, networking, server, and endpoint projects.

Technologies:

• Cloud
• Cisco
• Support
• Microsoft 365
• Windows
• Office 365
• DevOps
• REST

More:

We are looking for a Lead IT Engineer to serve as the final escalation point for technical issues across our client base. This is a senior, hands‑on role for someone with strong all‑round technical knowledge, excellent troubleshooting ability, and a proactive mindset for continuous improvement. We offer private healthcare, 33 days of holiday including bank holidays and your birthday off, professional development plans, 8 hours of training per month, funded qualifications, employee recognition, company events, discounted gym membership, Perkbox rewards, mental health support, pension contributions, free onsite parking, and a large modern office with breakout space. The role is based in person at our Ormskirk location.

last updated 38 week of 2026