3rd Line Infrastructure Support Engineer

Taishi Consulting; High Wycombe; On-site; GBP 50,000 - 65,000; Full time

Job summary

Join a forward-thinking company as a 3rd Line Infrastructure Support Engineer, where you'll provide high-quality IT support to clients. This role offers a blend of infrastructure and project work, requiring expertise in VMware, SAN management, and backup solutions. With a focus on customer service and technical excellence, you will manage service tickets, lead projects, and continuously update your skills. This is an exciting opportunity to grow in a dynamic environment that values your contributions and offers competitive remuneration. If you're ready to take the next step in your IT career, apply now!

Qualifications

• 5+ years supporting listed technologies in a customer support role.
• Strong experience with virtualized environments and backup solutions.

Responsibilities

• Providing exceptional technical service to customers.
• Managing service tickets per ITIL standards.
• Leading technical projects and maintaining professionalism.

Skills

VMware

SAN setup and management

VEEAM or equivalent backup solutions

Windows Server 2019 onwards

Physical server hardware (HPE ProLiant / Dell PowerEdge)

Microsoft environments (ADUC, GPO, Certificate Services)

Microsoft 365 administration

Network fundamentals

RMM tools (N-able, Splunk, Arcsight)

Job description

Join to apply for the 3rd Line Infrastructure Support Engineer role at Taishi Consulting.

Location: Nr High Wycombe

Salary: £50,000 + Bonus + Benefits

This is a fantastic opportunity for a 3rd line Infrastructure Support Engineer / 4th line / Technical Specialist to join a leading IT support company providing high-quality support to UK and international clients.

The role involves a mix of infrastructure, IT support, and project work, with key skills including:

• VMware (building from scratch)
• SAN setup and management (deep knowledge required)
• VEEAM or equivalent backup solutions

Additional requirements include:

• Strong experience with virtualized environments (VMware, Hyper-V)
• Expertise in Windows Server 2019 onwards
• Knowledge of physical server hardware (HPE ProLiant / Dell PowerEdge)
• Experience with SAN/NAS storage solutions (HPE SAN)
• Proficiency with Microsoft environments (ADUC, GPO, Certificate Services)
• Backup solutions installation and configuration (Veeam)
• Microsoft 365 administration (Intune, compliance, security, licensing)
• Network fundamentals (routing, subnetting, VLANs, Firewalls)
• Exposure to RMM tools (N-able, Splunk, Arcsight)
• Valid UK driving license and own vehicle

Key responsibilities include:

• Providing exceptional technical service to customers
• Managing service tickets per ITIL standards
• Effective communication (written and verbal)
• Working independently or in teams to meet deadlines
• Leading technical projects
• Continuously updating skills and industry knowledge
• Maintaining professionalism when visiting clients
• Minimum 5+ years supporting listed technologies
• At least 5+ years in a customer support role

If you meet these criteria and have strong VMware, SAN, and VEEAM experience, please send your CV promptly as this position is highly competitive.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Data Infrastructure and Analytics