3rd line Engineer

Wanstor Ltd; Greater London; On-site; GBP 42,000 - 65,000; Full time

Benefits offered by this job

24 days annual leave

Lunch & learn sessions

5 paid days for personal development

2 paid volunteer days

Team social events

Job summary

Wanstor Ltd is seeking a 3rd line Engineer to advance client IT services across partner sites from its London base. You’ll lead on proactive engineering, security practices, and high‑level technical support, driving forward complex projects while mentoring junior staff.

Ideal candidates have broader tech experience (Windows Server, VMware, Exchange, Office 365, Azure) and a proactive mindset, with the ability to work autonomously in a fast‑paced environment.

Qualifications

• Broad technical experience with Windows Server, VMware, Exchange, Office 365, SQL, Azure and AD.
• Networking knowledge including LAN, WAN, VPN, Firewall, routers, colocation and hybrid environments.
• Analytical thinking, root‑cause analysis and ability to understand system architecture.
• Strong written and verbal communication to build client relationships.
• Ability to work autonomously and in a team with good time management.
• Creative problem solving and initiative; managed services background is a plus.

Responsibilities

• Project work and design/implementation of IT solutions aligned to business needs.
• Proactive IT management with security improvements to Cyber Essentials standards.
• Technical support, service desk escalation, mentoring junior staff.
• Engage with customers to pre-emptively provide technical solutions and mitigate risks.
• Implement Windows Virtual Desktop, Zero Touch deployment, Azure AD, Office 365, MFA.
• Provide strategic IT management and leadership for customer objectives.
• 3rd line escalation including on-site support.
• Take ownership of tickets escalated from the service desk.

Skills

Windows Server

VMware

Exchange

Office365

SQL

Azure

Active Directory

Networking

Hybrid environments

Analytical thinking

Communication

Tools

None

Job description

Join to apply for the 3rd line Engineer role at Wanstor Are you ready to take your technical expertise to the next level? We have an exciting opportunity for a 3rd line Engineer to join Wanstor's highly experienced and driven team - playing a key role in the smooth operation and ongoing evolution of IT services at our valued client partner sites. Department: Proactive Services Location: Wanstor London Overview Be the face of Wanstor, acting as a trusted advisor and brand ambassador. Build strong client relationships and clearly explain how tailored IT solutions deliver real business value. Leads on security practices aligned to Cyber Essentials standards and works on proactive engineering to keep client technology one step ahead.

Responsibilities

• Primary Responsibilities: Project work, design and implementation of IT solutions with a focus on understanding and meeting business needs
• Proactive IT management of clients, identifying improvements and maintaining security to the Cyber Essentials standard
• Technical Support - Service Desk Escalation, mentoring and training more junior staff
• Proactive Engineering - Engage with customers to understand requirements and provide pre-emptive technical solutions to meet business needs, mitigating risks to infrastructure
• Project Engineering - Implementing technical solutions such as Windows Virtual Desktop, Zero Touch deployment, Azure AD, Office365, MFA, and associated security services
• IT Management - provide strategic management and leadership for the customer to deliver on technical and business objectives
• 3rd line support escalation - including service desk and on-site support
• Taking ownership and driving forward assigned support tickets escalated from the service desk

What You’ll Need

• Broad technical experience including Windows Server, VMWare, Exchange, Office365, SQL, Azure, Active Directory
• Knowledge of networking (LAN, WAN, VPN, Firewall, routers), colocation and hybrid environments
• Analytical thinking, root-cause analysis, and the ability to understand system architecture
• Research and critical thinking to provide detailed analysis
• Effective verbal and written communication, and the ability to build collaborative relationships
• Ability to work autonomously and as part of a team with strong time management and prioritisation
• Creative problem solving and initiative
• Background in managed services and IT support is advantageous

What You’ll Love

• Generous Time Off: 24 days of annual leave, increasing by 1 day each year up to 28 days, plus Bank Holidays
• Continuous Learning: Regular lunch and learn sessions
• Personal Development: 5 paid days annually to pursue new skills
• Volunteer Opportunities: 2 paid volunteer days each year
• Team Spirit: Friendly team with social events throughout the year

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Engineering and Information Technology

Industries

IT Services and IT Consulting