3rd line Engineer

Wanstor; London; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

24 days of annual leave, increasing by 1 day each year

Regular lunch and learn sessions

5 paid days annually for personal development

2 paid volunteer days each year

Friendly team with social events

Job summary

A reputable IT services firm in London is seeking a skilled 3rd line Engineer to join their dynamic team. In this full-time role, you will manage client IT needs, implement technical solutions, and provide support while ensuring high security standards. Candidates should have broad technical experience, particularly with Windows Server, Office365, and Azure. This position offers generous time off and opportunities for personal development.

Qualifications

• Broad technical experience across various IT systems.
• Effective verbal and written communication skills.
• Ability to work autonomously and in team settings.

Responsibilities

• Design and implement IT solutions based on business needs.
• Manage client IT assets while ensuring security standards.
• Provide 3rd line support including mentoring junior staff.

Skills

Windows Server

VMWare

Exchange

Office365

SQL

Azure

Active Directory

Networking (LAN, WAN, VPN)

Job description

Join to apply for the 3rd line Engineer role at Wanstor

Are you ready to take your technical expertise to the next level? We have an exciting opportunity for a 3rd line Engineer to join Wanstor’s highly experienced and driven team – playing a key role in the smooth operation and ongoing evolution of IT services at our valued client partner sites.

Department: Proactive Services

Location: Wanstor London

Overview

Be the face of Wanstor, acting as a trusted advisor and brand ambassador. Build strong client relationships and clearly explain how tailored IT solutions deliver real business value. Leads on security practices aligned to Cyber Essentials standards and works on proactive engineering to keep client technology one step ahead.

Responsibilities

• Primary Responsibilities: Project work, design and implementation of IT solutions with a focus on understanding and meeting business needs
• Proactive IT management of clients, identifying improvements and maintaining security to the Cyber Essentials standard
• Technical Support – Service Desk Escalation, mentoring and training more junior staff

• Proactive Engineering – Engage with customers to understand requirements and provide pre-emptive technical solutions to meet business needs, mitigating risks to infrastructure
• Project Engineering – Implementing technical solutions such as Windows Virtual Desktop, Zero Touch deployment, Azure AD, Office365, MFA, and associated security services
• IT Management – provide strategic management and leadership for the customer to deliver on technical and business objectives
• 3rd line support escalation – including service desk and on-site support
• Taking ownership and driving forward assigned support tickets escalated from the service desk

What You'll Need

• Broad technical experience including Windows Server, VMWare, Exchange, Office365, SQL, Azure, Active Directory
• Knowledge of networking (LAN, WAN, VPN, Firewall, routers), colocation and hybrid environments
• Analytical thinking, root-cause analysis, and the ability to understand system architecture
• Research and critical thinking to provide detailed analysis
• Effective verbal and written communication, and the ability to build collaborative relationships
• Ability to work autonomously and as part of a team with strong time management and prioritisation
• Creative problem solving and initiative
• Background in managed services and IT support is advantageous

What You'll Love

• Generous Time Off: 24 days of annual leave, increasing by 1 day each year up to 28 days, plus Bank Holidays
• Continuous Learning: Regular lunch and learn sessions
• Personal Development: 5 paid days annually to pursue new skills
• Volunteer Opportunities: 2 paid volunteer days each year
• Team Spirit: Friendly team with social events throughout the year

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Engineering and Information Technology

Industries

• IT Services and IT Consulting