3655 - ICT Infrastructure Support Assistant

Barnsley Hospital; Barnsley; On-site; GBP 18,000 - 25,000; Full time

Job summary

An exciting opportunity for an ICT Infrastructure Support Assistant at Barnsley Hospital NHS Foundation Trust. This role is ideal for university students in computing or networking, offering a 12-month placement focused on providing essential IT support within a dynamic environment.

Qualifications

• Minimum of 3 GCSEs including English Language.
• Working towards Microsoft Desktop Support certifications.

Responsibilities

• Providing ICT Infrastructure support including monitoring call ticketing queue.
• Remote fixes and procurement of IT equipment.

Skills

Keyboard skills

Good communication skills

Organizational skills

Excellent telephone manner

Ability to work in a team

Ability to accept direction

Ability to work under pressure

Ability to manage user accounts in Active Directory

Education

Minimum of 3 GCSEs at Grade 4 or equivalent

Working towards a degree in an IT-related subject

Tools

Microsoft Desktop Support certifications

Windows 7

Windows 10

Job description

3655 - ICT Infrastructure Support Assistant

This role is a fantastic opportunity for apprentices currently studying for NVQ Level 2/3. Apprentices should note that the salary will be at the Agenda for Change Annex 21 trainee rate (up to 75% of the band) until they complete their apprenticeship.

An exciting opportunity has arisen for an IT Infrastructure Support Assistant to work within the Infrastructure team in the ICT Department at Barnsley Hospital NHS Foundation Trust on a 12-month placement. The role is ideally suited for university students completing a sandwich degree in computing or networking, with a passion for technology and experience working in a fast-paced environment.

Main duties of the job

The post holder will be responsible for providing ICT Infrastructure support, including monitoring a call ticketing queue, remote fixes, procurement of IT equipment for the Trust, IP and analogue telephony configuration, server monitoring and maintenance, user advice, and general administration duties. The role requires a strong customer focus and the ability to work independently.

About us

Please note that the Trust reserves the right to close the position early.

Barnsley Hospital NHS Foundation Trust is a high-performing organization, achieving a 'Good' rating in the latest Care Quality Commission (CQC) assessment and making significant progress towards strategic objectives. We value our staff's commitment to ensuring a sustainable future for the organization, which is highly regarded by our local communities.

There has never been a better time to join Barnsley Hospital. The organization is dynamic and committed to change, with staff engaged in our journey towards sustainability and growth.

Barnsley Hospital NHS Foundation Trust is committed to promoting equality and fair treatment for all applicants regardless of race, nationality, ethnicity, gender, marital status, disability, religion, sexual orientation, age, or offending history.

The cost of the DBS check for Band 6 and above roles will be deducted from the salary of successful candidates.

Certificates of Sponsorship

If sponsorship is required under the skilled worker or health & care visa route, please check eligibility via the link provided. Note that from April 9th, 2025, entry roles at Band 2 and 3 will no longer be eligible for sponsorship.

Job responsibilities

Job Description for ICT Infrastructure Support Assistant

Please refer to the attached Job Description and Person Specification for full details.

Supporting Documents

Please consult the values-based recruitment guidance and related documentation.

Person Specification

Trust Values

• In around 100 words, describe what Equality & Diversity means to you and why it is important.
• In around 100 words, describe a time you demonstrated compassion at work.

Qualifications

• Minimum of 3 GCSEs at Grade 4 or equivalent (including English Language)
• Passing or working towards Microsoft Desktop Support certifications in Windows 7 and/or Windows 10
• Working towards a degree in an IT-related subject

Skills and Abilities

• Keyboard skills
• Good communication skills
• Organizational skills
• Excellent telephone manner
• Ability to work in a team
• Ability to accept direction
• Ability to work under pressure
• Ability to manage user accounts in Active Directory

Experience

• Experience with call logging systems, remote and face-to-face support
• Experience in a busy IT Helpdesk or contact centre environment

Knowledge and Awareness

• Knowledge of Windows and Microsoft products
• Familiarity with the Imprivata management console

Disclosure and Barring Service Check

This role is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A DBS check will be required to verify any previous convictions.