2nd Line Technician

TieTalent; New Forest; Hybrid; GBP 26,000 - 30,000; Full time

Job summary

A leading technology company is seeking a 2nd Line Technician to provide excellent customer service through technical support and routine maintenance. Working in a hybrid environment, you will assist the 1st Line team and engage in ongoing training and development. The role offers a competitive salary and benefits, including company profit share and health coverage.

Benefits

Company Profit Share

Ongoing training and support

22 days annual leave plus bank holidays

Birthday as additional paid leave

Company sick pay policy

Pension Scheme

Free Parking

Fresh fruit, the occasional pizza, and a posh coffee machine

Qualifications

• Experience in an IT customer service environment.
• Knowledge of ITIL is a plus.

Responsibilities

• Receive technical escalations from 1st Line.
• Perform routine maintenance checks on customer infrastructure.
• Liaise with internal and external customers.

Skills

IT troubleshooting

Problem solving

Communication

Job description

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About

2nd Line Technician Location: Ringwood, Hampshire, BH24 + Hybrid home working Salary: £26,000 - £30,000, DOE + Profit Share + Benefits Hours: 37.5 hours per week Contract: Full time, Permanent 2nd Line Technician – The Role We are looking for a 2nd Line Technician to help us deliver outstanding service to our customers, you will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure. You will also be:

• Receiving technical escalations from 1st Line.
• Performing routine maintenance checks and updates.
• Supporting the 1st line team and knowledge sharing.
• Progressing and closing incidents and requests.
• Liaising with internal and external customers. Skills & Experience
• A good knowledge of IT troubleshooting and problem solving.
• Experience within an IT customer service environment.
• Taking responsibility for your workload.
• Be helpful and approachable.
• Working knowledge of ITIL. The Package
• Ongoing training and support.
• Company Profit Share (first £3,600 is tax free).
• 22 days annual leave plus bank holidays, increasing with length of service.
• Birthday as additional paid leave.
• Additional paid leave (dependent on company performance).
• Company sick pay policy.
• Pension Scheme.
• Free Parking.
• Hybrid Working.
• Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust, a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you. This role is subject to a clear standard DBS check being received. No agencies please
  
  

About

2nd Line Technician Location: Ringwood, Hampshire, BH24 + Hybrid home working Salary: £26,000 - £30,000, DOE + Profit Share + Benefits Hours: 37.5 hours per week Contract: Full time, Permanent 2nd Line Technician – The Role We are looking for a 2nd Line Technician to help us deliver outstanding service to our customers, you will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure. You will also be:

• Receiving technical escalations from 1st Line.
• Performing routine maintenance checks and updates.
• Supporting the 1st line team and knowledge sharing.
• Progressing and closing incidents and requests.
• Liaising with internal and external customers. Skills & Experience
• A good knowledge of IT troubleshooting and problem solving.
• Experience within an IT customer service environment.
• Taking responsibility for your workload.
• Be helpful and approachable.
• Excellent time management skills.
• Good communicator.
• Working knowledge of ITIL. The Package
• Ongoing training and support.
• Company Profit Share (first £3,600 is tax free).
• 22 days annual leave plus bank holidays, increasing with length of service.
• Birthday as additional paid leave.
• Additional paid leave (dependent on company performance).
• Company sick pay policy.
• Pension Scheme.
• Private Medical Insurance including dental.
• Free Parking.
• Hybrid Working.
• Progression Opportunities.
• Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust, a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you. This role is subject to a clear standard DBS check being received. No agencies please
  
  

Nice-to-have skills

• ITIL
• Ringwood, England
  
  

Work experience

• Systems Administrator
  
  

Languages

• English

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Technology, Information and Internet

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