2nd Line Technical Support Engineer

AFP Technology Ltd; Leeds; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

20 days annual leave

Bank holidays

Pension scheme

Unlimited professional training

Job summary

AFP Technology Ltd in Leeds is seeking an experienced technical support professional to join their expanding MSP team, delivering remote and on-site IT support to a broad client base.

You will work with Microsoft 365, Azure AD and Intune, Hyper‑V/VMware, Veeam/Acronis, and handle Windows Server components while providing excellent customer service and timely troubleshooting. Valid UK driving license and willingness to travel are required.

Qualifications

• 3+ years in technical support, ideally MSP.
• Strong customer service and communication skills.
• Full UK driving licence and access to a vehicle.
• Microsoft or CompTIA certifications and cloud/backup experience.

Responsibilities

• Provide remote and on-site IT support to over 130 businesses across Yorkshire and beyond.
• Organise and manage your workload, ensuring accurate time logging on all tasks.
• Attend client sites as required.
• Act as a technical escalation point for junior team members.
• Manage customer expectations with clear advice and realistic timeframes.
• Occasionally travel to further afield with all expenses paid.

Skills

Technical support

Customer service

Clear communication

Time management

Travel willingness

Education

Microsoft Certification

CompTIA Certification

Tools

Microsoft 365

Azure AD

Intune

Hyper-V

VMware

Veeam

Acronis

3CX

Windows Server

Active Directory

Networking basics

Job description

Salary: £28,000 - 35,000 per year

Requirements

• Minimum of 3 years experience in a technical support role, ideally within an MSP environment
• Strong customer service focus
• Excellent written and verbal troubleshooting skills
• Full UK driving licence and access to a vehicle
• Relevant professional certifications such as Microsoft or CompTIA
• Experience with Microsoft Cloud technologies (Microsoft 365, Azure AD, Intune)
• Familiarity with virtualisation tools (Hyper V or VMware)
• Understanding of Windows Server components (Active Directory, Group Policy, file shares, permissions, SQL)
• Knowledge of networking principles (DHCP, DNS, VPNs, VLANs, firewalls, TCP IP, routers)
• Experience with backup solutions (Veeam, Acronis)
• Familiarity with VoIP systems, preferably 3CX
• Desirable experience with cloud migrations and device management

Responsibilities

• Provide remote and on-site IT support to over 130 businesses across Yorkshire and beyond
• Organise and manage your own workload, ensuring accurate time logging on all tasks
• Attend client sites as required
• Act as a technical escalation point for junior team members
• Manage customer expectations by providing clear advice and realistic timeframes
• Occasionally travel to further afield with all expenses paid

Technologies

• Active Directory
• Azure
• Cloud
• Support
• Microsoft 365
• SQL
• VMware
• Veeam
• Windows
• Office 365
• Firewall
• macOS
• Microsoft Intune
• Security
• VPN

More

We are a Leeds based Managed Services Provider experiencing rapid growth, looking to strengthen our technical team. This is an excellent opportunity to work on the front line of IT support, implementing the latest technologies while being part of a supportive and friendly team. We offer a salary ranging from £28,000 to £35,000 depending on experience, along with benefits like 20 days annual leave plus bank holidays, a pension scheme, and unlimited professional training opportunities. Our team operates in a flexible environment with a commitment to work-life balance. Founded in 2019, we pride ourselves on our exceptional customer care and a loyal client base.